Business ProfileforLiterati

Zero stars.Purchased a monthly book subscription for my child.Returned the books at *** that I did not want from the subscription box per Literati protocol. The books I did not want were sent back to me.They proceeded to charge my card different amounts multiple times within multiple days.They stated a mess up with the return label that they sent me caused the books to return to me. At this point Im confused why they would think its ok to proceed to charge me for the unwanted books. Their response is to probe about buying from them again. At this point, naturally Im feeling nervous about this online business, Im not sure if they are even a real company or scamming me of my time and money and who know what else. I had to pay $17 to send the books back because a return label was not supplied to me. After I told them I had to spend $17 for a label to return the returned box at **** for a second time, they told me a label was supplied either with the returned box or by email. The same label that did not work the first time. They are not helpful at fulfilling complaints as they **** out the email responses in short answers that they knew would have another question on my end -instead of resolving a situation in an appropriate quick professional manner like you expect from any real online business. They would respond when its time for the customer service to close. One email ending Have a good weekend. -Theres no customer service on the weekend. Knowing I would still need help. Its been over a week now trying to resolve.Now they are telling me I have a $17 credit on the account.My options:Continue a subscription with them or spend $50-75 on a single box. 1) Why would I want to subscribe again?2) Why would I want to spend that much?How does this equate resolving the situation? Help me Reading the same complaints on this BBB website about this company is upsetting bc they get to continue doing this to people and nothing is being done about it.