![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAlvie's Boots
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a pair of boots on April 21, 2024 for $364.10, and returned them via ***** on April 29, 2024. Attached is the tracking number for your reference along with my paid receipt. According to *****, the recipient (Alvies) has transferred the package to a holding place. Meanwhile, I am still being charged interest on my credit card for this purchase.I have attempted to resolve this issue by calling and emailing Alvies multiple times, but I have received no response. This is unacceptable and reflects poorly on their customer service. I am requesting immediate assistance to resolve this matter and refund my purchase to avoid further interest charges.Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the boots on March 22. I emailed that they did not fit on May 2. I received a response on May 3. I have not heard anything again from the company.I requested assistance with exchanging the boots. The exchange portal link provided on May 3 did not work for **** have emailed 7 additional times I have called and left messages 5 times I have not heard anything. I returned the boots at my expense and they were delivered to Alvie's boots at 1:40pm on May 8th. I have not heard anything from them and have not been reimbursed. The boots were ****** and the postage was *****. Total $254.56
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.