221 Customer Reviews
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Review from Andrea S
1 star07/15/2024
Bark hosts scammers on their platform. DO NOT book the catering company TC ********* especially. I was scammed out of $2k. Bark does not do background checks as there are several more unverified businesses.
Bark.com Global Limited Response
07/17/2024
Hi ******
Thank you for sharing your experience and thank you for bringing this to our attention.
At Bark, we strive to provide a platform that connects users with service providers, similar to ******* while offering tools like reviews and verification status to aid in informed decisions.
We understand the importance of due diligence when hiring service providers, which is why we clearly indicate whether a seller has undergone verification. We allways recommend doing additional due diligence wherever you hire a service provider from.
Please contact us at your earliest convenience at ************* so we can investigate this matter further and take appropriate action. Your feedback helps us improve our platform and ensure a safer experience for all users. Thank you for your understanding.
The Bark Team
Review from Mercidieu J
1 star07/14/2024
Bark is a SCAM. I purchase 110leads point from them. Not even one lead was real. Either no respond from the lead, or you drop on people looking for job, even though the leads clearly stated that they need specific cleaning services: like I want my windows to be cleaned. Or the leads will tell you that they never heard about bark. They are selling Fake leads. I lost $120, and times filtering and contact leads. Definitely SCAM!Bark.com Global Limited Response
07/17/2024
Hi ******
We're genuinely sorry to hear about your experience with ****. It sounds like there were serious issues with the leads you purchased, and we understand how frustrating that must be. We strive to connect our users with quality leads that meet their specific needs, so it's concerning to hear about leads that didn't respond or were misaligned with your service offerings.
We encourage you to get in touch with our customer support team directly. They can investigate the leads you received and assist you in resolving these issues. Your feedback is valuable to us as we continuously work to improve our services and ensure that our users have a positive experience. Please reach out to us so we can assist you further.The Bark Team
Review from Ingrid F
1 star07/09/2024
I regret to report serious issues with this service. Initially, contacts were provided without any means to verify their validity. Most contact details for the supposed leads were unresponsive, non-existent, or linked to fake emails and accounts. Some profiles displayed inconsistencies, such as a female name with a WhatsApp profile of a different gender.Upon raising my concerns, I was informed credits would be returned for any leads that did not respond, which seemed reasonable given the costapproximately $40 per contact. However, I later discovered the refund policy is a one-time courtesy. Out of 23 leads, I only spoke to two people, with no guarantee of profit.We were advised to call numbers multiple times a day, raising concerns of harassment. Support calls were met with rude, sarcastic agents. Recently, after inquiring about our options and expressing interest in continuing the platform, we were treated with sarcasm, necessitating intervention from my firm's founder.The perception of this platform as a scam is reflected in numerous reviews. I cannot recommend this service. It does not make sense to pay $300 or $500 without securing customers, and the company's lack of interest in maintaining subscriber satisfaction is troubling. This concludes my negative report on a highly questionable platform that appears fraudulent.Bark.com Global Limited Response
07/26/2024
Hi ******
Thank you for sharing your review. We are truly sorry to hear about the experience you encountered, as we understand that first impressions are everything.
While we perform thorough checks on leads, we acknowledge that some leads may occasionally slip through. We want to remind you that we offer a credit return policy, which you can utilize by reporting any problematic leads. Upon investigation and confirmation, we will return the credits to you.
We are committed to helping you secure leads and potentially achieve that conversion. We have extensive support available on our site, via phone, and email to assist you.
Regarding the service you received, we strive to deliver a 5-star experience and are genuinely shocked to hear about your negative encounter. If you and your partner are open to it, we would love to hear from you. Please provide us with more details so we can thoroughly investigate the situation and work to rebuild your confidence in our service. Our contact is *************.
Thank you for using Bark, and we hope to hear from you soon.Bark Team
Review from Ashlee M
5 stars07/01/2024
I needed a chef within 24rs and I received a response within an hour of my request. The communication, the service, the experience were all phenomenal. I will definitely recommend.Bark.com Global Limited Response
07/26/2024
Hello ******,
Thank you so much for your kind words!
We're thrilled to hear that you received a prompt response and had a phenomenal experience with our service. Providing excellent communication and top-notch service is our priority, and we're glad we could meet your expectations.
We appreciate your recommendation and look forward to assisting you again in the future!
Bark TeamReview from Rose A
1 star06/23/2024
???????????Do not use, my son and I were victims of $1500 for a false lead. When you choose a prospect, the fake client tricks you into doing the work in conjunction with other providers like movers or contractors. They send my son a fake check to deposit into his account and urge my son to pay the other contractors. For my son, they are the movers. Thanks to my intuition, I asked my son to be careful with this operation because it seems strange to me. Those who are supposed to receive more money are other providers. Why don't you ask him to send it to them, pay you when you clean the apartment. With such an amount, the bank needs 3 to 5 days to process the check. Why do they encourage you to use your money to pay other providers? Long story short, it was a fake check, totally a scam. And the bank froze my son's account, charged him a fee for returning the check and too much hassle to get his account reopened. Please don't use "Bark", it's a terrible scam ?????????????????Bark.com Global Limited Response
07/26/2024
Hello ****,
We're genuinely sorry to hear about the distressing experience your son went through.At ****, we take reports of fraudulent activity very seriously. We work diligently to ensure the safety and legitimacy of leads on our platform.
We urge users to be cautious of any request that seems unusual or asks for financial transactions outside of the standard service agreements. Your feedback is invaluable, and we are committed to investigating this matter thoroughly to prevent any future occurrences.
Please contact our support team directly at ************* with the details of this incident. We want to assist you further and take appropriate action against those responsible.
Your trust and safety are paramount to us, and we deeply regret any inconvenience this has caused. Thank you for bringing this to our attention.Bark Team
Review from Bradley C
5 stars06/22/2024
Service was fantastic very fast and did a great job and at a good priceBark.com Global Limited Response
07/26/2024
Hi *******,
Thank you so much for your wonderful feedback! We're thrilled to hear that you were pleased with our service provider for providing a fast, high-quality service, and competitive pricing. We look forward to serving you again in the future, always head down to bark.com to place a request!
Kind regards,
The Bark Team
Review from Auto B
1 star06/22/2024
We paid over $1,000 to Bark.com to offer our services in ****** and the ***. The very next day, our accounts were closed without any evidence provided for the closure. It has now been 16 days, and despite numerous attempts to seek clarification and resolution, Bark.com has only provided generic responses, stating they reserve the right to ban accounts to protect their users.We are willing to submit all necessary documentation, including our EIN and LLC documents, proving our legitimacy. Bark.com claims our accounts were linked to previously banned accounts through payment and IP insights, which is impossible since we activated our card in March and never used it on Bark.com before then.We have lost significant revenue due to this unwarranted account closure. Misusing policies to scam legitimate businesses is unacceptable. We demand transparency and a proper investigation into our case. It is our right as customers to know the exact reasons behind such actions, especially after making substantial payments.This is not just frustrating; it's fraudulent behavior. We are ready to provide any further documentation needed to prove our legitimacy and resolve this issue.#FCA #FraudCase #Scam Zendesk ID: #******* - autobytesolution (s_3488437)We will voice our concerns to warn others to avoid getting defrauded as well. Bark.com will not mention any issues until you purchase their package, but as soon as you pay, they will come up with vague reasons to ban you. Initially, they cited account issues, then shifted to payment method problems, and finally blamed it on IP address associations. Their inconsistency is alarming, and even they can't stick to a single reason.Bark.com Global Limited Response
07/26/2024
Hi there,
We're sorry to hear you have had a negative experience using the Bark.com platform. While we understand your frustration regarding your account closure, we reserve the right to suspend accounts to protect our users and ensure compliance with our policies.
We value your business and would like to work with you to resolve this matter. If you have any further questions or require additional clarification, please respond to the email sent to you regarding this suspension or write to our legal address as specified in the initial communication.
Kind regards,
The Bark TeamReview from Cody H
1 star06/14/2024
Worst freelance gig site in my opinion. I have reached out to their customer support multiple times, regarding fake leads. The first time I got no response, the second time they sent an auto response and didn't even read my email. The leads are obviously fake, using the same name like "Ash" and "******" over and over again. I have reached out to 100 different leads, and gotten a response from like 3. I did have 1 hire, and I think occasionally real people come onto the site, but its a horrible experience overall, there are many other better sites that do a similar thing. This is coming from someone who even had a hire on the site but you know what, the money I made from that gig is the exact same I've spent on their overpriced leads so I would have been better off never joining the site (would have saved myself an afternoon of work for free basically).Bark.com Global Limited Response
06/19/2024
Hi there,
We're very sorry to hear that you haven't had a positive experience using our platform.
We heavily invest in our ****** AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in ****** and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals.
We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at *************.
Kind regards,
The Bark Team
Review from Shaun G
5 stars06/14/2024
I rapidly receive 3 contacts. From there I was able to choose an excellent photographer.Bark.com Global Limited Response
06/19/2024
Hi there,
Thanks for your review.
It's great to hear that we could help.
Kind regards,
The Bark Team
Review from Brianna R
5 stars06/11/2024
I was contacted the same day by a house cleaner. And let me tell you, **** did a fantastic job !!! Not only did he go above and beyond my cleaning expectations, he was a total sweetheart. I gave him a very generous but VERY deserving tip ! If you have a chance to have **** as your house cleaner, do not pass up. He will get the job DONE !!!Bark.com Global Limited Response
06/19/2024
Hi there,
Thanks for your review.
It's great to hear that we could help connect you with a professional through the Bark.com platform.
Kind regards,
The Bark Team
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