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            • Nitecore

              12112 Anderson Mill Rd Bldg 4 Austin, TX 78726

            Business ProfileNitecore

            Camping Equipment

            Contact Information

            12112 Anderson Mill Rd Bldg 4

            Austin, TX 78726

            Visit Website
            (512) 258-6649

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            12112 Anderson Mill Rd Bldg 4, Austin, TX 78726
            BBB File Opened:
            1/30/2021
            Years in Business:
            15
            Business Started:
            1/1/2009
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Wyatt Cowan, Manager
            Contact Information

            Customer Contact

            • Mr. Wyatt Cowan, Manager
            Additional Contact Information

            Fax Numbers

            • (512) 666-3646
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying camping gear

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/31/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            My problem is with your employee ************ I emailed Nitecore about my defective flashlight and I got the run around from this dude about getting a video of the intermittent problem that it is having. I got the videio luckily and he say send it back anyways!!??!! I mean wth have me take a video if I have to return it anyways? Why not just send me a freakin button? Then I tell him I have other Items I want to return and he only says one line response of the return label was for the flashlight only, nothing else. Then I call and he answers and I confront him on not explaining himself to me clearly iin his email and he gets this righteous attitude with me like I dont know what. After I ask to speak to his supervisor he asks to tak a name and number to have him call me back. Yea sure. I told him I was going to file a bbb complaint and he said go ahead and said have a good day and hung up on me. I read the other complaints about this company and I am now seeing what they are saying first hand. I get attitude from this guy all the time I deal with this company and I am sick of it!!!!! I am going to return everything I have purchased and file a charge back on my CC to them!!! *** spent alot of money and left great reviews only to get s*** on!!!! I cannot stand giving hard earned ****** to attitude comapnies who think their s*** doesnt stink. I will cease to give my money to companies who employee these type of people to handle customer service. I want my money back and I will get it one way or the other.
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leif J

            06/10/2023

            Nitecore has a storefront presence on Amazon, and back in March of 2023, this year, I invested nearly $100 in a device called the ********************** BlowerBaby 2. The **** job is proposed to be simple: To act as an electronic air blower with continuous, filtered air flow to be used on photography/camera equipment.Essentially, a mini leaf blower with some specialty features intended to give me an edge while cleaning my equipment wherever I go; taking the place of a manual pump air blower.As it turns out, the device is a gimmick. A failed, poorly manufactured device made of aluminum alloy wrapped around trash that cant hold the battery charge it was advertised for.I signed-up for their warranty, immediately, when I got the device in hand, but when honoring the warranty itself they dont follow through with their promise of repair and will put you through hurdles, including payment for shipping, just to get the device into their hands.They post the BB2 as a product listing several times over on Amazon. Each one has a slightly different pairing of an accessory to go with the device itself. I accuse Nitecore of applying this listing technique in order to avoid a single product listing where all reviews can be assessed to determine the **** actual value and performance.Shady, terrible company with bottom-of-the-barrel morals and values for business. Avoid them; shame them.

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            BBB serving the Heart of Texas

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