Customer ReviewsforVolvo Cars of Austin

This is Defiantly the Austin dealership.It is clean on the inside. Sales people look professionally dressed and will make sales on cars they can not offer; in addition, they have alot of inventory, they use as a bait and switch technique online and in the front lot inventory.Example. Look for availability on line found 1 or 2 of what we wanted but no the color. Did see a few used that matched up. Called they were available. Made a 1.5 hour trip. Was told all were still available. Test drove. Still was told we could buy that car. Got a price sales person went in twice with management and made a deal. Then came in agreed and in ***** we shock on it said it was sold and a deal had struck.(we asked three times are you sure we can buy this vehicle with its setup each time was a yes)He left to get us the keys. Came back and said well someone saw it earlier, wants to maybe buy it and now we would put us in a like vehicle with less adminities,no air ride, no speaker set up and not blacked out. Nearly 20 thousand in upgrades.(Bait and switch definition)(texas handshake contract) we asked for our ID, and information back.Lose of confidence to drive round trip 3 hours and sit through 1.5 hours to have this level of experience.Does not provide a level of professionalism for this type of car brand.Again-several carsales individuals. Alot of lower attrition models with similar make **** More than any other within 60 miles.Dallas maybe a better options.Postive-volvo has good warranty and plenty of cars in the lobby.Negative-bait and switch, like several others but it happened while we were there trying to sign paperwork after the handshake had happen.The manager already knows. No replied needed on the post other than. Yes we did this. Thank u

Bait and switch is defined as " false advertising in which the vendor advertises a deal they don't intend to honor" . That is not what happened in this case. Two customers were trying to buy the same vehicle dealing with 2 different salesmen and two different sales managers at the same time. Unfortunately the customer that ended up purchasing the vehicle had been negotiating with a manager before this customer agreed to purchase the vehicle. It literally happened at the same time, both customers were in the dealership and only one customer could ultimately buy it. 

Ive had nothing but issues with both locations. January 3rd took my car in to the Volvo off the I35 Frontage Rd, Austin, ** The next day ******* called me to ask if the car had been struck by lightning, it wasnt. It needed a new Transmission Control Module. $2K+ and 30 days later on February 2nd, the car was ready. Upon picking up my car, I got in and the dashboard told me to pull over immediately so I turned it off. I told ******* what the dash had told me. I hadnt even put it in drive and theres issues. So, we popped the hood together to see what was going on. It was at this moment that I saw there were tools left in the engine compartment. A couple sockets and an extension that would have caused severe damage but, it warning was due to the coolant reservoir was almost completely empty. I was beyond frustrated, especially after being told the car had been test driven and washed and was ready to be picked up. It wasnt ready. He recovered to tools and put in coolant and said it was safe to drive,Driving home, the check engine light came on. I had already ran the codes with another auto shop before taking it to the dealership. Now I discovered that there were now several new DTCs after it was fixed. The one that bothered me, the most was the airbag said it wasnt functioning now. The whole reason why I bought a Volvo is for the safety of the car. The ************ location was closer to me and they are the same owners so, I decided to try my luck at this new location. I spoke with ***** and felt confident that these new issues would be resolved. Unfortunately, theres now new issues with the car again! This time, when I got into my car to drive away again, my air conditioner wont come on. The air wont even blow at all. Also, the stereo wont turn on! In the past I had always had a great experience with this brand. Volvo itself has gone downhill dramatically or its just these two locations that are ruining Volvos reputation.

Car was brought into the Austin location (2010 model year with over 100k miles and a first time visit to our store) as a no start (wouldn't run) and disassembled in many areas (someone else tried worked on it is the assumption).  We got it running. This is a 14-year-old vehicle with many issues. We worked on specific line items. The recent visit was at our ************ location to clear an airbag light. The car has some aftermarket work (soldered parts of the electrical system) that could cause electrical issues.  After repairing the concern, we never checked the ** (not on the concern list) which had a blown fuse. ************************* did get a voicemail from the client at approximately 4:30pm on the 04/29/2024. This was the first and only VM he has received from this customer.  Before reaching out he wanted the car to be looked at, which was completed this morning. The fuse has corrected the ** issue. We have reached out today and have not heard back as of 11:48am. Less than ************************************************************** my experience.