ComplaintsforCatholic Charities
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was honorably discharged from the Army, but with horrible circumstances (homeless, unemployed, and injured) within that time I was referred to an assistance program. This program was Catholic Charities, a foundation that serves Vets and homeless based on income (that I do not have because of my injury). My problem started when I came to the for financial and shelter assistance they provided a living condition that was horrible , could not sleep consistent noise, drugs, animals all the things that were supposedly forbidden. After that they promised to help with finances like rent and security deposit to where I was going to move in. The move in date was on April 1st then on the 17th I was promised by their Manager and supervisor that I would be able to move in, I had to rent a car to move my stuff into the new room ( because I had got into a car accident approximately two weeks prior, of the move in date), but with that they never showed up and I paid out of pocket for a car with no where else to go....I was devastated and then later I find out they pushed me to another assistance company, horribly organized and malinformed, definitely not reliable.Business response
05/23/2024
Thank you for contacting us. Due to our strict client confidentiality policies, we are unable to confirm or deny any specific details regarding the matter you have mentioned.
We appreciate your understanding and respect for our commitment to maintaining the privacy of all our stakeholders.Customer response
06/03/2024
Complaint: 21673595
I am rejecting this response because:
They are denying the fact that they misrepresented the charity, I want to believe that they were with good intent , but I spent more money on their terms and promises and no regard to my well being while struggling to keep myself financially a float.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.