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ComplaintsforThe Joint
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In 2021 I was taking my elderly uncle in to have an adjustment. The receptionist convinced me to purchase a month of visits (5 pack) for $79 and I could cancel anytime. I never received any paperwork but used their services for 3 months. After my 5th visit in December 2021 (Im not even sure which location I was at), I told them that I was able to renew in the future because I was moving to ******. Again I was never asked to fill out paperwork and received nothing. The receptionist told me no problem and I would be cancelled. I moved to ****** and the Joint stopped my payments as instructed in December of 2021. I never spoke with anyone at the Joint after this. In reviewing my past bank statements I discovered that beginning on 3/29/22, the Joint unknowingly renewed my active plan and began charging my debit card $79/ mo despite my cancellation. My card was improperly charged $79 fourteen times and I can provide dates and paper statements.I emailed all of these statements to the Joint and have them if needed. Not once did I receive an email receipt of successful payment like nearly every auto payment plan sends out. Not once did I receive a call or text from the Joint during these 14 months about my membership and failure to attend a single appointment of the 70 I had been billed for. Once I brought it to their attention I was told on the phone by Dr ******************* that this was a true weakness in their billing system and that it would be rectified once the owner was off vacation and I would definitely be refunded these debits. He repeated this in 3 different phone calls. Then I started receiving panicked emails from their receptionist saying I needed to sign a form or they could not stop future payments. I refused but after 5 emails of her telling me they couldnt stop until o signed, I did so and have copies of all of this. To date I have emailed them more than 15 times and left more than 10 voicemails during business hours without a single call back or email reply.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.