60 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Matthew O
5 stars07/20/2024
Always a pleasure doing business with. Best prices around. If i do have an issue, they correct it quickly.Review from RL B
5 stars06/14/2024
Great Pricing and ************* with Bold Precious Metals company.Review from Lon C
5 stars05/17/2024
Great product, great price, great service, these guys have been able to provide all items that I have been interested in and I cant recommend them highly enoughReview from David W
5 stars04/17/2024
Great looking coin - just as shown on site. One major downside is not because of them, but the ***** It was sent requiring a signature. Also tracking gave a 4 hour window in the middle of the day. Stayed all day waiting for the doorbell but it didnt happen. At 6:30, on a hunch. I checked the mailbox and there it was! Again - no fault goes to BOLD. Everything turned out great!Review from Lance M
1 star04/02/2024
Spent overt $1185 on 4 Argentia art bars only to be severely disappointed with packaging and shipping. All the boxes were damaged and the sealed flips are split open across the whole bottom of each bar. So it seems I will have to watch my bars tone . Since nobody has flips or capsules to fit them.
BOLD Precious Metals, LLC Response
04/03/2024
*****,
We deeply regret to learn about the condition in which the mint-issued packaging for your ********* Art bars was received. Understanding the importance of pristine packaging for such valuable items, it's particularly disheartening to hear about your disappointment.
We're thankful you've highlighted this issue, allowing us to address it directly. The ********* Mint has indeed acknowledged weaknesses in their packaging, prompting them to supply us with additional boxes and flips specifically for such instances. Our commitment is to ensure your collectibles are safeguarded throughout their delivery journey, striving for their arrival in flawless condition.Upon reviewing our packaging methods, we confirmed every effort was made to securely wrap and box your items, aiming to shield them from the shipping process's uncertainties. Unfortunately, the mint's packaging sometimes proves inadequate against the challenges of transit, and for this shortfall, we offer our sincerest apologies.
Our customer service team has been informed and will be in contact shortly to organize the dispatch of replacement packaging for your bars.
It's comforting to know the bars themselves were unscathed, and we're eager to remedy the packaging issue to meet your expectations fully. Your continued patronage to BOLD Precious Metals is highly valued, and we are truly grateful for your business.
In light of this, we hope to amend this situation to your satisfaction and earn a more favorable view of our service. Should our resolution meet your approval, we would appreciate you considering an update to your reviews.
We also wish to note, reaching out to our Customer Support prior to posting negative reviews online could have facilitated a swifter resolution to this matter. We always stand ready with additional packaging solutions, aware of the potential for damage from the ********* Mint. Unfortunately, the choice to directly publicize dissatisfaction without allowing us the opportunity to rectify the situation was made, yet we remain committed to resolving your concerns.
For any further issues or immediate needs, please contact us directly. Our goal is to ensure your experience with BOLD Precious Metals is consistently positive.
Warmest regards,
BOLD Customer Support
Review from David V
2 stars02/26/2024
Very disappointed. We have been waiting over a week for our $4600 order to ship. We paid by credit card so that we wouldnt have to wait for ACH to clear in order to ship. Now we paid all that extra money (hundreds) got nothing. I called and couldnt get a clear reason as to why it hadnt shipped except that one item might have be sent from a different warehouse. They assured me the order would ship by Monday and guess what? Do you think it did? Not a chance. We do reselling and the price has fluctuated enough that we will likely liberal even on selling them. If they had shipped on time we certainly would have mad money. Nothing I ordered was a preorder and there was bo sort of warning about shipping processing times for any other products I purchased. We were so close to placing a larger $35,000-$50,000 order like we do from other distributors and refiners but we thought we would try bold out with a test but to gauge if they were viable long term. Thank God we didnt place a large order and it was only $4600. We order from many places depending on what we are looking for an Bold had great prices on ***** round. This is now negated by the fact that we probably wont receive these until week 3 despite immediate payment by credit card. Im not raging angry or anything, just really disappointed in the whole experience. **************** was friendly enough but didnt solve the issue and still hasnt solved it despite assurances. If I could cancel the order I would and all would be forgiven and we could move on. Again Im sure they are a fine, average company who fills most orders in time but that just wasnt my experience. I personally wouldnt order again from them but I also wouldnt discourage other from It if your not a company dependent on a delivery time. Im certain many people are happy with their transaction and prices.BOLD Precious Metals, LLC Response
02/27/2024
*****,
We're genuinely sorry for the inconvenience and disappointment caused by the delay in shipping your order. This situation falls short of the high standards we strive for at BOLD Precious Metals.
Upon reviewing your case, we found a discrepancy in our process for moving items from our depository to our fulfillment center. Normally, this transition is seamless, taking 1-2 days. However, your order required a few items from our depository that, due to a misstep, weren't dispatched as promptly as they should have been the day that you placed your order. We're taking this seriously and have raised a ticket with our development team to delve deeper into the cause of this breakdown and ensure such an error doesn't happen again.
Understanding the critical nature of delivery times, especially given market price fluctuations, we've expedited the shipping of the available items in your order. They're set to ship out today. The delayed items are currently on their way to our fulfillment center and will be fast-tracked to you upon arrival, expected tomorrow.
To acknowledge the disruption this has caused, we've issued a $50 credit to your original payment method. This should reflect in your account within the next 1-2 days, a token of our commitment to making things right and hoping to regain your trust.
We understand how important each order is to our customers, and we deeply regret any stress or inconvenience this situation may have caused you. Please know that your satisfaction and trust in us are paramount. We're committed to not just addressing this issue but also to learning from it to serve you better in the future.
Your business is highly valued, and we are dedicated to providing the service you deserve. We would appreciate any feedback you might have on how we've handled this situation. Your insights are crucial to our growth and improvement. For any further questions or needs, please reach out to us at ********************************* Ensuring your satisfaction remains our utmost priority, and we're keen to show you the level of service and reliability you can expect from us going forward.
Again, our sincerest apologies for the trouble this has caused. We're grateful for the opportunity to address and rectify this situation, and we're hopeful for the chance to serve you better in the future.
Warm regards,
BOLD Customer Support - Manager
Review from Neil C
1 star02/12/2024
Have file NUMEROUS issues with them--zero response on any for explanation/resolution.issue #'s:31868 on 4/23 ***** on 5/23 ***** on 6/23 ***** on 4/21 (all requests above were just requests to get feedback on this claim).The I never received a ************** # shows it was sent to ********, instead of ******, **. The post office told me they could do nothing--any action would be required from the shipper.Bold Precious Metals has not even acknowledged my issue.BOLD Precious Metals, LLC Response
02/13/2024
****,
Thank you for your feedback, which has highlighted important aspects of our customer service process that we are keen to clarify. We understand the frustration and inconvenience you have experienced, and we apologize for any confusion surrounding the handling of your order.
At BOLD Precious Metals, we are committed to ensuring the satisfaction and trust of our customers. In situations where there is a discrepancy between the delivery status and the customers receipt of the item, particularly when an item is reported as not received yet the tracking indicates it was "Delivered," our approach is as follows:
1. **Notification**: We urge customers to inform us immediately upon noticing any delivery discrepancies. Prompt communication allows us to initiate the resolution process without delay.
2. **Investigation with Insurance Provider**: We open an investigation with our insurance provider for every claim of a misdelivered item, as indicated by the tracking status. Our insurance provider conducts an independent investigation into each claim to verify the circumstances of the delivery.
3. **Documentation Requirement (For Packages Marked as 'Delivered')**: If the tracking status shows that the package was delivered, we require customers to provide documentation from their local post office confirming that the item was "lost or misdelivered." This documentation is essential for our insurance provider to proceed with the claim and is a necessary step to protect against fraud.
4. **Resolution Based on Investigation Outcome**: Following the investigation, if it is determined that the order was indeed misdelivered, we then move forward with the appropriate resolution steps. This may include sending a replacement item, issuing a refund, or finding another satisfactory solution, depending on the specific case and customer preference.
This process is designed to be transparent and fair, ensuring that we address each case with the thoroughness and attention it deserves. We fully insure all shipments to the point of delivery, underscoring our commitment to customer protection and satisfaction.
We regret that the time elapsed since your order complicates our ability to directly apply these steps to your case. However, we hope this explanation provides clarity on our dedication to resolving such issues diligently and fairly.
Your feedback is invaluable to us as we strive to enhance our services and customer experience. Should you have any further questions or wish to discuss any aspect of our process, please feel encouraged to reach out directly.
Thank you for bringing this matter to our attention. We sincerely appreciate your business and the opportunity to clarify our procedures. We are hopeful for the chance to serve you better in the future.
Sincerely,
BOLD Precious MetalsReview from Edward R
5 stars01/29/2024
Easy web orsering, Fast processing and shipping. There were no issues, I will be ordering again from the companyReview from Ronald H
5 stars01/20/2024
Love buying from BOLD PRECIOUS METALS. Website is easy to navigate and **************** is Friendly and Very Helpful. I will continue to use them and refer them.Thanks for the *******************************Review from Luke Y
5 stars12/24/2023
Fantastic prices and got exactly what I ordered. Great dealer, will be doing business with again soon.BOLD Precious Metals, LLC Response
12/24/2023
Dear ****,
Thank you for your glowing 5-star review! We're thrilled to hear that our prices impressed you and that everything you ordered met your expectations. Knowing that we've earned your trust as a great dealer is incredibly rewarding. We're looking forward to doing business with you again soon.
Warm regards,
BOLD Customer Support
Customer Review Rating
Average of 60 Customer Reviews
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