![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforAntihero Gallery
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2500 US Highway 183 S Ste 520, Austin, TX 78744-1779
- BBB File Opened:
- 3/7/2023
- Business Incorporated:
- 4/15/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Glen Berg, Member
- Contact Information
Principal
- Mr. Glen Berg, Member
Customer Contact
- Mr. Glen Berg, Member
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ed C
02/21/2024
Antihero Gallery Response
02/29/2024
I hope this message finds you well. I'm ****** CEO of Antihero Gallery, reaching out directly after closely reviewing the situation with your order, the exchanges between you and our Operations Manager, and your understandable concerns expressed both in your email and on the BBB website.
First and most importantly, I want to extend my sincerest apologies for the significant inconvenience and frustration you've experienced due to our failure to fulfill your order as promised. It's become painfully clear that we've not met the high standards of service and reliability we strive for, and for that, I am truly sorry.
Upon thorough review, it's with regret that I must inform you we are currently unable to fulfill your original order due to unforeseen circumstances beyond our initial control. This is far from the outcome we hoped for, and I fully acknowledge the disappointment and inconvenience this news may bring.
Understanding the gravity of this situation and our ******* desire to make amends, we are fully committed to ensuring a satisfactory resolution for you. We're prepared to offer the following options as a gesture of our commitment to rectify this matter:
Full Refund: Immediate issuance of a full refund for the amount paid, recognizing the delay and failure to meet our commitment.
Gift Card Offer: As an alternative, and if you're willing to give us another opportunity, we'd like to offer a gift card valued at double the purchase price. We hope this can serve as a testament to our desire to earn back your trust and provide you with the quality experience you initially sought from us.
Replacement CGC Slabs: We can offer replacement CGC slabs from our current stock that are of equal or greater value to your original order. This option allows us to still provide you with highly valued collectibles, albeit different from your initial selection.
Your satisfaction and trust in us are paramount, and I personally assure you that we are here to work through this situation in the manner that best suits your preferences. Your feedback on how you'd like us to proceed is invaluable, and I'm committed to ensuring that this resolution process is as smooth and satisfactory as possible for you.
I understand that this situation is far from ideal, and no words can fully make up for the inconvenience caused. However, I hope our efforts to address your concerns demonstrate our genuine commitment to customer satisfaction and our willingness to take responsibility when we fall short.
Please let me know your preferred course of action at your earliest convenience. I am here for any further discussion or to address any additional concerns you might have.
Thank you for your patience and understanding, *** I look forward to your reply and to the opportunity to make this right.
Warmest regards,
***********************
CEO, Antihero Gallery
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.