Business ProfileforAntihero Gallery

The business is fraudulent and taking money from people that buy from them. Order #*****. It was my understanding that I would have received my order by June/July last year! Purchase date ___________According to your email dated 2/23/2023. See below email from you.. AHGS.Please respond asap, I am looking forward to finally receiving a response and resolution! I talked to a friend of mine and he mentioned that since I do not receive any responses to my multiple e-mails, I have the right to file for Interstate fraud.I have emailed 11 times inquiring about my order, no answer! $176.25 USD - Fulfillment Status: Unfulfilled On Feb 14, 2023, at 8:27PM from Antihero Gallery. Hi *****,Thank you for your recent inquiry about the status of your order. I understand that you are eager to receive your items and apologize for any inconvenience or frustration you may be experiencing.We should have your Oder shipped by June 2023.

Dear **,

I hope this message finds you well. I'm ****** CEO of Antihero Gallery, reaching out directly after closely reviewing the situation with your order, the exchanges between you and our Operations Manager, and your understandable concerns expressed both in your email and on the BBB website.

First and most importantly, I want to extend my sincerest apologies for the significant inconvenience and frustration you've experienced due to our failure to fulfill your order as promised. It's become painfully clear that we've not met the high standards of service and reliability we strive for, and for that, I am truly sorry.

Upon thorough review, it's with regret that I must inform you we are currently unable to fulfill your original order due to unforeseen circumstances beyond our initial control. This is far from the outcome we hoped for, and I fully acknowledge the disappointment and inconvenience this news may bring.

Understanding the gravity of this situation and our ******* desire to make amends, we are fully committed to ensuring a satisfactory resolution for you. We're prepared to offer the following options as a gesture of our commitment to rectify this matter:

Full Refund: Immediate issuance of a full refund for the amount paid, recognizing the delay and failure to meet our commitment.
Gift Card Offer: As an alternative, and if you're willing to give us another opportunity, we'd like to offer a gift card valued at double the purchase price. We hope this can serve as a testament to our desire to earn back your trust and provide you with the quality experience you initially sought from us.
Replacement CGC Slabs: We can offer replacement CGC slabs from our current stock that are of equal or greater value to your original order. This option allows us to still provide you with highly valued collectibles, albeit different from your initial selection.
Your satisfaction and trust in us are paramount, and I personally assure you that we are here to work through this situation in the manner that best suits your preferences. Your feedback on how you'd like us to proceed is invaluable, and I'm committed to ensuring that this resolution process is as smooth and satisfactory as possible for you.

I understand that this situation is far from ideal, and no words can fully make up for the inconvenience caused. However, I hope our efforts to address your concerns demonstrate our genuine commitment to customer satisfaction and our willingness to take responsibility when we fall short.

Please let me know your preferred course of action at your earliest convenience. I am here for any further discussion or to address any additional concerns you might have.

Thank you for your patience and understanding, *** I look forward to your reply and to the opportunity to make this right.

Warmest regards,

***********************
CEO, Antihero Gallery