ComplaintsforTrimbuilt Construction Inc
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The buildout was unfinished and they threatened to *** us if we didn't pay them the rest of the money. Well, we paid them the rest and then they walked on the punchlist and didn't finish and stopped responding to any communication. We have several things falling apart, several things unfinished and not up to code... I want a fully functional space. I expect my contractors to have my business up to code when they walk. We recently found out that the ** unit is not connected properly and our space is not up to code and these guys won't even respond.Business response
08/28/2023
I'm puzzled by the complaint you left us, particularly because it was posted 1 year and 8 months after your Certificate of Occupancy was issued. To my knowledge, we never received a call regarding any warranty issues. Your claim about code violations is inaccurate, as we are mandated by the City to meet all requirements and pass inspections throughout the building process. Only after fulfilling these requirements does the city issue the Certificate of Occupancy.
Furthermore, your assertion about unaddressed fixes is also not accurate. Regarding your mention of a lawsuit, here are the facts: On February 7, 2022, our CFO reached out to inquire about a payment that was overdue by 60 days. Instead of settling, we received explanations for the delay in payment. On February 9,I sent you an email and copied our attorney to expedite the payment process and ensure our subcontractors were compensated.
Regarding your comments on the permits, I must clarify that all necessary permits were secured and in order. The photos you've shared seem to show damage that occurred post-completion. I hope this clarification addresses your concerns. Feel free to call us any time **************.Wishing you and your father success in your new venture.
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Contact Information
12800 N Lamar Blvd
Austin, TX 78753-1102
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.