ComplaintsforATX Lighting LLC
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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired ATX lighting for simple xmas lights on home. Provide white lights on home and trees and front walk gate I was quoted a price for installl and take down and lights.I paid in advance as agreed and contracted.Getting lifhts installed over 3 trips, of nagging on my part to complete finally done. ******* a friend/worker and his "gorl friend" to do lights unprofessional. Lights failed several times, shorty unprofessional installation was photographed. ATXattempted to fix after a week then I had to finally replace their home made extention cord... straining my ankle in the process. Finally lights worked reliably for several weeks to yet again fail. Was told I would be charged 175 for someone to come out and fix. I again went out to front uard and discovered a full strant didn't work and when bypassed they worked. So self fix.Then comes time to take down by Jan 15, *** said they lived in my community and assured and contracted they would have down by Jan 15th. It's now mid February any ATX won't even respond. They advertise 100 % guarantee refund.Business response
02/20/2023
Hi, we have on many occasions to work with customer for free like she said on many occasions, and we are an electrician company, and we charge min $175 a hr. to do hourly repair work. Also, we gave that job to another gentleman who she has is contact it but he won't work with her either. So, we have about $600 easily in the changes made by the customer so just and financial reason we can't do the work without payment. Then there is the repeated phone calls, threat of looking for us? With all of these things and due to our safety and one other reason we don't have anyone to help like we said to homeowner wasting this time to do of this and not get the lights taken down after what I have explained to her is just out right crazy and we are threw with this nonsense, we are not working with someone why has done the above.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.