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Find a Location

Boom & Bucket has 1 locations, listed below.

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    Business ProfileforBoom & Bucket

    Construction Equipment

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    600 Congress Ave Fl 14, Austin, TX 78701-3263
    BBB File Opened:
    10/5/2021
    Years in Business:
    3
    Business Started:
    11/17/2020
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Dalton Kane, Manager
    Contact Information

    Principal

    • Mr. Dalton Kane, Manager

    Customer Contact

    • Mr. Dalton Kane, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Took delivery of backhoe that I paid $$26,632.20 Sales made it clear that it was to go through 2 inspections before delivery. I imeadiatly. Discovered it have not been greased maybe for a couple of years There is about 100 grease fitt***s that would not allow grease to enter. I then bought a electric grease gun that helped Because it is 10 times more pressure I cannot use this machine till it gets grease I have been grease *** backhoes for 40 years. This is the worst. I had 6 pins I had to remove and drill the orfice. And was have*** trouble replac*** pins by my self. I called *********************** Ahead of operations He was cooperat***. And said. What do you need. I said I needed $500.00 To hire help with this. Problem It should have been spotted dur*** one of the inspection He stated he cannot be held responsible for inspection He said he would br*** it up in a company meet*** On may 20 2024 he email me and said it would be discussed At meet*** on Wednesday in few days. I never heard anyth*** from him. Call him. On may 24 th Ask*** him to get back with me on Issue. I had 40 hours of work and $120.00 grease gun. Before I can use the back hoe I purchased The only reason I used boom and bucket. Was the good reviews they had. And seen they were listed with bbb I have pictures of removed pins

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris M

    1 star

    01/09/2024

    I ordered a few machines from them, and they called me after I paid, saying the machines are worth more that the website "buy now" was. Then cancelled my orders Untrustworthy

    Boom & Bucket Response

    01/25/2024

    Im sorry to hear that you were disappointed that the monthly payment amount was not the full purchase price. In the future, well do our best to clarify this with new customers.

    To shed more light on the experience:

    We recently added the ability to purchase select machines using a "buy now" button on our website. Unfortunately, there was an error with this system which temporarily allowed you to pay the machine's advertised monthly fee as full payment.

    That said, we would not complete the order as we will not accept $2,000 as full payment for a $50,000 machine.

    When the error was realized (within a few minutes of your payment) your credit card was promptly refunded.If you are still interested in making a machine purchase, please give us a call at ************. We would love to help find a machine that fits your budget.

    Local BBB

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