Complaints
Customer Complaints Summary
- 118 total complaints in the last 3 years.
- 102 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last week or so Modernize has been calling me 4 plus times a day at all times of the day and its getting to be very bothersome especially since some of the calls are minutes apart. I want to be put on a no contact list and have them stop calling me.
Business Response
Date: 05/07/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again, we apologize for the inconvenience.Customer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving calls and I want to be on the do not call list because *** never done business or contact this company. The are constant and repetitive throughout the day and since I work in security, I cannot answer my phone while Im at work.Business Response
Date: 05/07/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. It appears that your information may have been mistakenly entered into our system. To immediately address this issue, I will add your number to our do-not-contact list to ensure that you no longer receive these unwanted calls. Again we apologize for the inconvenience.bCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have received eight phone calls from this business on 4/29 alone from various numbers. Please stop calling me I am not interested in your services.Business Response
Date: 04/30/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again, we apologize for the inconvenience.Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get repeated phone calls from a company called Mondernized daily. Im also receiving phone calls and text messages from loan service companies with offers that I did not ask for. Please put me on the do not call list.Business Response
Date: 04/30/2025
We sincerely apologize for the inconvenience of the unnecessary calls and will ensure that your number will be added on our Do Not Call list today. We receive homeowner contact information when you or your agent complete a form asking for help locating a contractor on one of our websites. We're sorry this isn't what you needed.Initial Complaint
Date:04/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received non stop calls from multiple numbers associated with Modernize since the beginning of 2025. Even after blocking the numbers they still repeatedly call. I never contacted the company in any way for any form of service nor have I filled out any info on any website or contacted any company related to or working with Modernize. They consistently call trying to reach someone that is not me or anyone related to me in any way.Business Response
Date: 04/30/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again, we apologize for the inconvenience.Customer Answer
Date: 05/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Dakota RawaInitial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving phone calls within a second of each call it's very annoying I work so I can not answer my phone. I would like to be placed on the Do Not Call listBusiness Response
Date: 04/21/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again, we apologize for the inconvenience.Customer Answer
Date: 04/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get called multiple times a day by a company named modernize. I blocked the number and they still call from another number. Can you please add me to the do not call list?Business Response
Date: 04/14/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Thank you for allowing us to address this. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again we apologize for the inconvenience.Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *******Initial Complaint
Date:04/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive multiple telephone calls per day from this business. I have never asked them to contact me and have never signed up for anything of theirs.Business Response
Date: 04/10/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Thank you for allowing us to address this. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again we apologize for the inconvenience.Customer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** BritainInitial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Put my info in a what was supposed to be just a no hassle quote form but modernize has been calling non stop and not leaving voicemails. Very irritating. Finally blocked them.Business Response
Date: 04/04/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Thank you for allowing us to address this. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again, we apologize for the inconvenience.Initial Complaint
Date:04/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Modernize keeps calling my phone. I block the number and they call with a different number. They provided an email address: *********************************** It doesn't work. I would never use or ask for information from a company like this. Please let me know how to stop them from harassing **** think they should get some sort of fine for harassing people. There are pages and pages of complaints on the BBB website. CAN'T YOU DO SOMETHING ABOUT THIS SPAMMING COMPANY??Business Response
Date: 04/04/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Thank you for allowing us to address this. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again we apologize for the inconvenience.Customer Answer
Date: 04/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *****
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