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Complaint Details
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Initial Complaint
10/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Telephone harrassment. I have never contacted this business. They call constantly, several times a day, claiming to follow up with a person named "***" who contacted their company. I have record of DOZENS of unwanted calls. I have requested they stop contacting me, and to take my number off of their call list. The representative was flippant, rude, and dismissive. I will also be reporting them to the ******************************.
Business response
10/01/2024
We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are very important to us, and we take complaints seriously. We assure you that your number is permanently removed from our contact list.
Thank you for bringing this to our attention
We deeply regret any distress caused and will take appropriate action to prevent this from happening again.Customer response
10/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, if this business contacts me in any way, shape, or form in the future, I reserve the right to pursue all legal avenues regarding telephone and media harrassment.
Regards,
***** ********Initial Complaint
09/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company is calling me daily multiple times a day. I do not want anything from this company. They are harassing meBusiness response
09/17/2024
We extend our sincere apology for the inconvenience caused by the unnecessary calls. Rest assured, we will promptly add your contact number to our Do Not Call list. It appears that receiving your contact information was in error. We suggest informing any contractors who contact you to also add you to their DNC list. We regret the inconvenience.Initial Complaint
09/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have now blocked FOUR numbers from this company attempting to call me. I have never submitted my information to any flooring companies, let alone to Modernize. I am not even a homeowner. Modernize either has acquired my information by accident, and has not taken the hint that I am not interested by my multiple ignored calls and blocked numbers, or they have acquired my information fraudulently, do not care, and have continued to reach out despite a clear lack of correspondence on my end.Business response
09/17/2024
Thank you for bringing this to our attention. I sincerely apologize for the frustration caused by the repeated calls. We take privacy concerns very seriously and are committed to addressing this issue promptly.
We will ensure they are promptly added to our Do Not Call list to prevent any further communication. Thank you for your patience, and again, we apologize for the inconvenience.Customer response
09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
RegardsInitial Complaint
08/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I reached out online to Modernize for a quote for a tub refinish and shower surround installation. I began receiving multiple calls from spoofed numbers from various contractors around the area-most of which could not provide the services requested. When one contractor reached out via text, I asked how they received my information and they replies with Home Advisor. Modernize appears to be another rebranding of Home Advisor/Angies List which has already received a $7.2 Million fine from the ****Business response
08/30/2024
Modernize operates independently, and we aim to connect homeowners with contractors who can meet their specific needs. We regret that some contractors were unable to provide the requested services and for any confusion regarding how your information was shared.
If you would like to be removed from our contact list, please let us know at *********************************** and we will address them promptly.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience caused.Initial Complaint
08/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am constantly receiving phone calls from this company Modernize with no luck of stopping these phone calls. I am not sure how my number was provided to this company for these harassing amount of phone calls. If it is at all possible, I would like to be placed on a DNC list, as I use my phone for work and these annoying constant calls back to back is quite harassing. Thank you for your assistance.Business response
08/19/2024
We sincerely apologize that you received unwanted calls and will place you on our Do Not Call (DNC) list right away. We recommend that you notify any contractors who contact you that you prefer to be on their DNC list as well. We regret the inconvenience.Initial Complaint
08/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Despite not signing up for any services offered by this business, I have received multiple unwanted calls from them and their contractors.Business response
08/16/2024
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration caused by the unsolicited calls you have been receiving. We will ensure that your number will be added right away to our Do Not Call list.We receive homeowner contact information when you or your agent complete a form asking for help locating a contractor on one of our websites. We're sorry this isn't what you needed.Initial Complaint
08/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
They constantly call me! I want to be on Do Not Call list.Business response
08/09/2024
We extend our sincere apology for the inconvenience caused by the unnecessary calls. Rest assured, we will promptly add your contact number to our Do Not Call list. It appears that receiving your contact information was in error. We suggest informing any contractors who contact you to also add you to their DNC list. We regret the inconvenience.Customer response
08/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Company "Modernize" despite blocking them is repeatingly calling me and leaving VM. If I didn't pick up the phone all this time, shouldn't they get the hint I don't want their service vs trying to call me repeatedly? I am also on the *** list as well and feel they are not honoring to that and harassing me and others with these calls. I didn't consent to get their calls nor do I want them. Their number is ************.Business response
08/06/2024
Thank you for contacting us regarding the persistent phone calls you have been receiving. I apologize for the inconvenience and frustration this situation has caused you. It appears that your information may have been mistakenly entered into our system. To immediately address this issue, we make sure to add your number to our main do-not-contact list to ensure that you no longer receive these unwanted calls. Once again, I apologize for the inconvenience this has caused.Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Somebody used my phone number to fill out a form on their website, and they keep incessantly calling me (3x immediately in a row), and they gave out my number to contractors who keep texting me. I do not want to do business with this company and they need to stop contacting me and they need to stop having their contractors contact me.Business response
08/06/2024
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration caused by the unsolicited calls and messages you have been receiving. We will ensure that your number will be added right away to our Do Not Call list.
We receive homeowner contact information when you or your agent complete a form asking for help locating a contractor on one of our websites. We're sorry this isn't what you needed.Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please note - neither I or my agent completed a form asking for help locating a contractor on one of the websites. So, the statement that were sorry this isnt what you needed is inaccurate, as I never requested anything from this company and never sought any services of any form.
Regards,
***********************Initial Complaint
07/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I keep receiving phone calls from this company, Modernize, but I don't know who they are. It started a few weeks ago. Please stop calling me.Business response
07/31/2024
We extend our sincere apology for the inconvenience caused by the unnecessary calls. Rest assured, we will promptly add your contact number to our Do Not Call list. We receive contact information from consumers when they complete a form on our website, or affiliate websites, asking for help matching with home improvement contractors. Someone provided your contact information and confirmed that we and up to four contractors could call, email, or text to discuss completing a home improvement project at your location. We regret that we received your information in error and for the inconvenience.
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Get a QuoteCustomer Complaints Summary
66 total complaints in the last 3 years.
66 complaints closed in the last 12 months.