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Find a Location

Songsecure LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Songsecure LLC

      7600 Burnet Rd Ste 300 Austin, TX 78757

    • Songsecure LLC

      11501 Alterra Pkwy Ste 450 Austin, TX 78758-3502

    Business ProfileforSongsecure LLC

    Copywriting
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Songsecure LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Songsecure LLC

        7600 Burnet Rd Ste 300 Austin, TX 78757

      • Songsecure LLC

        11501 Alterra Pkwy Ste 450 Austin, TX 78758-3502

      Location of This Business
      7600 Burnet Rd Ste 300, Austin, TX 78757
      BBB File Opened:
      10/22/2018
      Years in Business:
      8
      Business Started:
      7/22/2016
      Business Management
      • Mr. Matthew Rusin
      Contact Information

      Principal

      • Mr. Matthew Rusin

      Customer Contact

      • Mr. Matthew Rusin

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/22/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I was chared $134.59 on my **** card on march 19 2024, i had cancelled this service and was still charged again and i have only used this service once i requested that SomgSecure refunds me for $134.59 and make sure my account is cancelled since i will not be using this service. Thanks
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ramiro S

      3 stars

      09/07/2023

      Well, I just subscribed today and I selected monthly payments but when I checked my invoice, in the billing information they set full year payment after the 7 days, so I expect they fix it for me before the 7 days

      Songsecure LLC Response

      09/08/2023

      Hello ******,

      Yes, I see you selected the Annual plan and not the Monthly plan when you joined...

      Please contact us at ********************************** and we will happily switch your plan for you.

      Cheers,

      Matt
      SongSecure.com

      Local BBB

      BBB serving the Heart of Texas

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