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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They obtained my credit score for some reason. I didnt apply for a loan with them. Didnt give anyone my social security number. No clue how they got this but now it is an inquiry on my credit for no reason I would like for them to remove the inquiry. I am not sure how they are legally able to look at my credit without permission of running an inquiry.Business response
10/29/2021
Mr. *********************** applied for a auto loan refinance with *********** who is a partner of Capitol Credit Union. *********** is a national organization that refinances autos for customers and uses credit unions across the country to offer lower interest rates and save them money. ************ needs to contact *********** about the credit bureau inquiry as the application was submitted through them. They have disclosures they provide all customers as to how the program works. Let me know if you need more information.
Thank you,
*****************************
President
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.