ComplaintsforMuspga.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Called on 2 charges $1.95 and $39.95 to my debit card and you tried to run again on my new card. I do not know who you are or what this is. Please delete/cancel me from your system.Business response
08/28/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
A transaction was made from my account August 3rd of a total of *****.Business response
08/20/2024
We have issued a refund for $49.95 USD. Please note this refund may take 3 to 5 business days to appear on your credit card statement.Customer response
08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Youslove LaloiInitial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I noticed a $49.95 charge from muspga.xyz on my account today *******. I called and spoke to an agent (****) that assured me he closed my account. He said this was from Extreme Entertainment.net. I have never heard of or signed up for this. After the call I looked back at my account. This has happened 7 times since 5.3.24. This is SAD. I do not work to be violated. 5.3.24 $1.95 5.9.24 $49.95 5.17.24 $4.95 6.16.24 $4.95 7.5.24 $49.95 7.17.24 $4.95 8.16.24 $49.95 Total $166.65 I would love to be one of those people saying I was reimbursed and be done with this. I now know that my account needs to be looked at daily. It's not good to feel violated.******************Business response
08/19/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I discovered the ***** charge to my account this morning. And then discovered 3 more. They have been charging monthly since May. I havent ordered or subscribed to ANYTHING. What the h*** is wrong with people taking what isnt theirs?!? I have a hard enough time making ends meet without someone stealing my money!Business response
08/05/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Received notification that two payments had not been processed. I don't know what this is for so I called and was told for a subscription to "*******" streaming services. I have never signed up for anything and asked them to cancel any subscription they have. I also received a refund for a payment they took out month ago ($49USD).Business response
07/25/2024
The account has been refunded in full. Please note the refund may take 3 to 5 business days to appear on the credit card statement.Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
LSInitial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The bill from this company is news to me! I have no idea who they are. I suspect that it is fraudulent and possibly a QR code scam. Very suspicious. I would like my money back and them to be blocked.Business response
07/15/2024
We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name ***************************** or the email address ************************ To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.Initial Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was at an airport and used a QR code. I am being charged monthly for a service I know nothing about. Its over $500 in charges since February. I have no idea what this is???Business response
07/10/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company apparently has a QR code card with another QR code ordering card at a restaurant in **********, **. Instead of scanning to order from a menu this code charged 1.95 to something I never intended to sign up for. My bank sent an alert and cancelled charges but I had to request a new card but wait 2 days for my bank to open. Not fun while on vacation. Sneaky place to put your QR code.Business response
07/01/2024
There were no charges to the credit card. We have blocked the credit card in question from any future attempts.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a charge that has appeard on my credit card statement for at least three months. I have not heard of or subscribed to this service. I called in April to inquire what business they are and to cancel any further involvement yet, I see a charge dated 5/13/24 even though I was assured all would be canceled. Please refund for service I did not purchase.Business response
06/25/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
***** was drafted out of my account from a company or service that I am not familiar with at all named Musgpa XyzBusiness response
06/24/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
44 total complaints in the last 3 years.
35 complaints closed in the last 12 months.