Customer ReviewsforFetch Package, Inc.

Fetch delivered my package only for me to get to my front door and it be gone WITHIN MINUTES OF DELIVERY. I even reported the issue on the app very quickly after walking around the hall trying to find the delivery person. Fetch refuses to take accountability when its highly suspicious a package is taken this quickly. The Fetch person delivered it then took it from my door. How convenient that it was a female deliverer and the package was a dress with a description of this on the package. DO NOT move to an apartment with Fetch, they leech off something that should be free and remove any liabilities with stolen and lost packages. Amazon wont refund me bc its FETCHs problem. Its so frustrating to lose money like this. Especially after coming home from a 12 hour shift.

This review is about Fetch Package located at ***********************************************************************************Not only Fetch has lost some of our packages before, and their delivery person was tailgated inside of our building 2 months ago, causing our packages to get stolen, but they also keep on delivering packages to the wrong door. They did that with our packages before, and now their customer care has been bothering us TWICE via email (06/11 and 06/19) claiming that on 06/05 we received packages for someone else between 7-9pm: we have never found any package outside the door the day after, but we would have brought them to the Fetch office or called them to schedule a pickup if we would have found them. Since we werent expecting any package for us that day, we had not opened our door for more than ******************************************* the customer that was expecting them was able to locate them and came to get them. Fetch must train their employees better, take responsibility when mistakes are made (that should never be made in the first place since they are handling mail), and stop sending customers unwanted emails for problems we did not cause. I am making this issue public and will take further actions to report this situation, until Fetch takes responsibility for their mistake and apologizes for these repeated, stressful emails. I filed a complaint with BBB, and I am now reporting Fetch online on multiple platforms and to customer protection organizations. I am also willing to let the media (newspapers and tv stations) know about this situation so that other customers can be properly informed, protected, and motivated to report similar issues.

If you are debating living in a community that offers fetch services, DO NOT MOVE. It is sold to you as a convenience, however it is the most inconvenient waste of money you will spend in fees to your community. I had a very important package that I specifically FLEW TO pick up from my ATL address. It was delivered to the facility at 11am. I called asking for the team to expedite the scan process to have it delivered in the next window. Hours go by and no scanning. I called four times before it was scanned at 4:24pm. I selected the 6-9pm delivery window (which I was frustrated with, but overall glad Id get it) only for it to be CANCELLED because the driver didnt have room in her SEDAN. If your drivers cannot accommodate the schedule packages, you should supply trucks, add additional drivers etc. the logistics of this company are a NIGHTMARE. I called an additional 2x and requested to speak to a supervisor where I am still waiting for a call. The package was delivered 27 hours later from the time it was delivered to Fetchs facility. Absolutely unacceptable. Lest we forget one of their drivers also stealing one of my return packages a month prior. Their customer service is incompetent. They are anything but convenient. Avoid at ALL costs or ask for this service to be removed from your fee list like I am currently in the process of doing.