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Business Profile

Delivery Service

Lone Star Overnight, L.P.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

This business has 1 alert

Complaints

This profile includes complaints for Lone Star Overnight, L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lone Star Overnight, L.P. has 13 locations, listed below.

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    Customer Complaints Summary

    • 892 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Guaranteed to Fit Fast Shipping Hassle-Free Returns Toggle Menu Search by Part Name, Part Number, Vehicle or Brand My Account|Order History|Order Details|Track Package Track Package Order Information Order #: CPX2532204104897 Order Date: January 3, 2025 Shipping To: Lampasas, ** 76550-2105 Shipment Status C760706 Replacement Step Bumper ReplacementStep Bumper, Chrome Face Bar and Pads With mounting bracket(s)Ship Date:January 05, 2025 Shipped With:LSO Tracking Number:ZY0FY4HN This LSO company is the company that delivered my item to the wrong address. They have a 1 star rating on ******. Their phone is not working, I can't even contact them. I also have the original complaint with ************. LSO is the Carrier that Carparts hired to deliver my package.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered through White Horse Vapor and they use LSO for shipping. Our package shows delivered on February 7 and it wasn't. Their records in print indicate that it was signed A ******* and given a date of birth which isn't mine. Also after my address it says Null but still says it was delivered. I've questioned all of this and no answers. I've been messaging with both companies and no resolution is being discussed. Neither company seems to want to take blame. I obviously would like my order or money back. If not then would like this to go on record.

    • Initial Complaint

      Date:03/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of the worst rated companies for deliveries. Item was supposed to be delivered a week ago and they havent updated any tracking info or delivered.

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with a company on November 29th, and they are using LSO to deliver my product. LSO provided information that they received the order on December 5th, and 2 weeks later. I still have no expected delivery date. The package continually shows that it is in process, and I continue to get the same updates. I made my purchase well within the window to have delivery by Christmas, but I am concerned that my package will not come at all. When I call the LSO customer service line, every representative that picks up says they cannot hear anything and hangs up. I have called from two separate devices. I opened a ticket online, and have yet to hear a response. I have contacted the company I placed my order with to find out what my options will be for a refund if it is not delivered by Christmas, which at this point seems unlikely.

      Business Response

      Date: 01/16/2025

      After reviewing the drivers information it has been confirmed that airbill, ZY0FX4G3, was delivered to the correct address on 12/23/2024 12:17 PM at ***************************************************** and was left to ************** (DOB: **********). This has been verified through our internal investigation. I've attached the *** signature below for your reference.

      Please let me know if you need any further information regarding this delivery.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lone Star Overnight failed to deliver two packages addressed to me with merchandise worth over $600! The delivery notes claim 'resident not in', at 7:18PM on 12/11/2024, which is false. I was home all day and my security cameras prove that no attempt was made to approach the driveway or even walk up to the door. I do not believe that the driver ever entered my neighborhood or attempted delivery at all. I believe Lone Star Overnight intends to steal my packages, without any accountability. Their customer service is impossible to reach. They have negligent business practices that need to be investigated by the State Attorney General of Texas. This package did not require a signature. Other packages from two different couriers were delivered to me just fine that evening to my front door. Lone Star Overnight is running a fraudulent business that is costing millions of Texans time and money due to packages being stolen or lost.

    • Initial Complaint

      Date:06/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LSO was supposed to deliver my item on May 14th, 2024 to a correct valid existing address that we used for over 15 yrs and received ALL mail. LSO sent me 2 messages fro May 14, 2024 and May 15, 2024 with some bogus notes that they attempted to deliver and it was a bad address. They said in writing they would try on a later business day and disappeared! So the item is sitting there just be abused their driver lacks analytical thinking and brain capability to deliver or the driver stole my item, which is a shame. The company has NO working phone number for customer service I could reach, and they don't care. This theft needs to be investigated, my package needs to be found and delivered to the mentioned address and whoever is not doing their job needs to be fired. This company is a fraud with no accountability. LSO Tracking: NE937867

    • Initial Complaint

      Date:04/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made purchases on 4 separate occasions with retailers who have sent merchandise using ******** as their shipping carrier. On all 4 occasions, this company fails to deliver merchandise as it stated it did. There is no customer service line to call for assistance. They do not respond to online support forms. When asked where the item is (because their tracking does not provide this info) they say it was either unable to be delivered and they returned it to sender but cannot provide a RTS label as proof. Or they say it was delivered but it in fact was not (per ring camera proof).

    • Initial Complaint

      Date:04/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LSO is claiming my address doesn't exist and is not attempting re delivery or providing me when I will receive my package. They have a long history of claiming addresses don't exist and people never getting their products.

    • Initial Complaint

      Date:04/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was supposed to be delivered and they have no phone number to contact. They dont answer emails . My tracking number is ZY0FHZH2. I live in ***********************. So my package would need to be dropped off in leasing office . It says university courtyard . There is a gate that need to be opened . My contact number is **********

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to receive my Ulta Beauty package on Saturday March 30, 2024. I never got any updates and they tried to mark my package as undeliverable. I never had this problem with any shipping carrier until now. I spent $46.92.

    Lone Star Overnight, L.P. is NOT a BBB Accredited Business.

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