Business ProfileforAustin Oral Surgery

My son was referred to Austin Oral Surgery located at ************************************************************************************** to have his wisdom teeth extracted. On 1/26/2023, we submitted our dental insurance to AOS and they called UHC Dental to verify. On 2/8/2023, my son had an in-person consultation at AOS where they confirmed in-network status and that the procedure would be covered as such. On the day of the consultation, we made a down payment of $341.00. On 2/14/2023, my son had his wisdom teeth extracted. On or around 3/15/2023, we received a surprise bill in the mail from AOS for $1,712.00. My wife called AOSs billing department on 3/30/2023 and was told that they called UHC Dental again and was informed that they were out-of-network. Between 4/3/23 4/5/23, I made several unsuccessful attempts to contact AOSs billing department and left four voicemail messages without a callback. I called again on 4/6/2023 and was able to talk with one of their billing specialists. I was told that the procedure was later confirmed to be out-of-network and that I had to address the issue with UHC Dental. I called UHC Dental on 4/6/2023 and the representative recognized the issue right away. From the conversation I understood that provider ************************* has several Provider Ids and when AOS called to verify insurance on 1/26/2023, they gave an in-network Provider Id. However, when AOS submitted the claim to UHC Dental, the Provider ID *********************** with the ********** ** office was out-of-network. Therefore, the claim was processed out-of-network. I had an active appeal with UHC Dental and AOS went ahead and sent it to collections. I am being penalized for AOS's mistake as they were the ones who confirmed in-network status two weeks prior to the initial visit on 2/8/2023 and told us that everything would be covered in-network. If we would have known that AOS was out-of-network, we would have gone to an in-network provider.