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Business ProfileforFloSports Inc.
Current Alerts For This Business
BBB files indicate that FloSports, Inc. has a pattern of complaints concerning billing and advertising issues. Specifically, consumers allege they were unaware of a negative option and charged automatically during their renewal term. Consumers also alleged they believed they were paying for FloSports Inc. services priced monthly but instead were charged the annual price for a one-year subscription. Consumers also allege they canceled services with FloSports Inc. and were continued to be charged. Finally, Consumers experienced difficulties canceling services and technical difficulties with FloSports, Inc.'s service.
In August 2023 BBB submitted a written request to FloSports Inc. encouraging them to address the pattern of complaints.
FloSports Inc. responded to BBB's request on November 27, 2023, stating in October of 2022 they implemented directing BBB cases to their case management system to ensure every BBB complaint receives a timely response. FloSports Inc. has also implemented improved training and empowered agents to work with consumers to prevent further escalation to BBB.
FloSports Inc. has also implemented improving its plan selection page to show their annual plan billed annually and how it is billed (monthly or annually) below the price. FloSports, Inc. has also implemented a monthly plan to provide more flexibility in plan options and transparency in billing choices to consumers.
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 301 Congress Ave, Austin, TX 78701-2961
- BBB File Opened:
- 5/16/2013
- Years in Business:
- 18
- Business Started:
- 5/17/2006
- Business Incorporated:
- 5/17/2006
- Type of Entity:
- Corporation
- Alternate Business Name
- Flosports Inc
- Business Management
- Mr. Mark Floreani, CEO
- Ms. Sandy Zepeda
- Omari Earl, Manager
- Contact Information
Principal
- Mr. Mark Floreani, CEO
- Ms. Sandy Zepeda
Customer Contact
- Mr. Mark Floreani, CEO
- Mr. Ryan Montalvo, Customer Support Manager
- Ms. Sandy Zepeda
- Omari Earl, Manager
Customer Complaints
447 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
312 Customer Reviews
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Most Recent Customer Review
Robert M
07/12/2024
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