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ComplaintsforCentral-Parts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
PACKAGE WAS NEVER RECEIVED! NO ACCURATE TRACKING INFORMATION IS AVAILABLE! Please read details of issue. ***** say 's they delivered to the correct address. However they are not providing proper proof!. Our business was open all day and no package was received. When ***** produced a picture of the packaged they claim to have left at the front door, IT WAS NOT OUR LOCATION.. According to the picture they provided, It was left inside the hallway of an OFFICE BUILDING IN ANOTHER LOCATION. When we inquired about the package at that location, no one knew where it was? ***** REFUSED TO SPEAK WITH US, even after asking for a manager. They said the ORIGINAL SHIPPER ONLY needs to file a claim. BOTTOM LINE, PACKAGE WAS NOT DELIVERED AND NO PROOF WAS PROVIDED OF DELIVERY. THIS ISSUE LIES BETWEEN THE SELLER AND SHIPPING COMPANY THEY CHOSE TO USE FOR DELIVERY. ANY SHIPPER CAN CLAIM THEY MADE A DELIVERY BUT UNLESS THEY HAVE PROPER PROOF, IT IS NOT LEGITIMATE. Please be professionals and file a claim for your loss with your shipper, and provide my refund for the item that was mishandled and not delivered properly!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.