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ComplaintsforLumina Industries, Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Purchased Lumina 4k ai webcam, order #LMO-21220, on 11/9/22 for sale price of $162.00. The camera began to zoom in and out for no reason during webcams, so I can not use it anymore. Tried their repair to no avail. After several emails with Customer Success they refused a partial refund which it states on their website: "1-Year Warrantv" "Lumina offers a 1-vear warranty on our products ordered directly from our website or Amazon you believe the product has become defective and is within the warranty period, please contact *********************************** for assistance. You may be eligible for a replacement or partial refund." Outcome desired per their warranty above-I'd like a partial refund placed back on my credit card. Thanks so much for the assistance, *****************Business response
06/21/2023
We responded to ********************* messages on June 12, 14, 15, and 16. We asked him for logs or a video so we can debug the issue and provide him with a possible solution. ***** has not given ** the logs, but we agreed to and have already given him a partial refund to his credit card for the software issues he's experienced. ***** accepted the refund (see attachment 3), which is his desired outcome.Customer response
06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.