Customer ReviewsforFringe Benefit Group

this company is very sketchy. I had a 401K with them. They locked it up and moved it to Transamerica and moved my investment from an index fund to "managed investments" without my permission. ( I lost 5 % because of this ). Then they said if you dont do anything, Transamerica will charge you **** % for the service. I looked at the investments they put me in, all Transamerica funds with **** % fees on top of the **** %When I tried to roll it over to another company they said that there was a problem with Transamerica platform, the money was not accessible and they could not say when they could do it. I called Transamerica and they said there was no problem and magically within a few hours the rollover process started.

0 stars should be an option. When my husband and I found out we were pregnant with our second child, we were new to the insurance plan. In order to ensure we accumulated as little debt as possible throughout the pregnancy, we spoke with multiple customer service agents regarding our coverage. We were told multiple times our "pregnancy" was covered. However, as it turns out, the "delivery" was not covered. After already being saddled with a $5,000.00 **** to our OBGYN who is in network by the way, we received a **** from our hospital for nearly $40,000.00. That is how terrible the insurance is. Maybe that is not employer's fault. Maybe not. Unsure who is worse. Either way, we were lied to by the customer service team at **********************, who you literally sit on the phone with on hold four hours. Now, we are in the process of battling them over them claiming we did not add our daughter to our insurance plan. Yet, we have received an EOB clearly stating our daughter's name and the date of her doctor's ********************* indicating she is in fact covered. They also are claiming they have no record of any claims for our daughter. Yet, we have bills from our daughter's doctor's ****** showing the amount they are covering and the difference we owe. These people have no idea what they're doing. Every time I call, I am told something different. My issues have finally been escalated to the ** of ***************** *********************, who is essentially telling me "too bad." You all have to wait until open enrollment to add her. Yet, he can't explain why we received an EOB for her in June 2022. He also can't give me an explanation as to why I am constantly told the issues is being escalated and a manager will call me, but no one ever does. Terrible, terrible company. Horrible ***************** People who are obviously very poorly trained. Lack of professionalism. Lack of compassion. I am researching to find out who is their governing body, so I can file an official complaint.

If I could give this company 0 stars I would. I've been waiting 6 months for them to cover the cost of an annual physical and a well woman's exam. I feel that this company scammed me out of a year worth of payments to them. I got nothing in return and I want all of my money back. An attorney should look into their mess.*Long wait times when calling in.*Poor quality phones with hang up during calls.*No clear answers to anything.*Endless confusion.

Inability to resolve issues with dependents being able to view EOB, deductibles, no ETA for resolution, and no path to work with the company in order to resolve. Endlessly looped into ******** that consistently are long waits of ***** minutes, been hung up on, HR department of a company that purchased this "service" unable to get resolution. This company should not be providing administrative services as they are unable to supply the necessary technical, software, or customer service to support medical ********************** admin.

Their timeline for payouts are a fantasy, at least double whatever they say.

I've been going at it for nearly a YEAR, trying to get a claim paid. I had a mammo done 5/2021, this is covered under the insurance, I'm allowed 1 per Calendar year. I've spoken to over 15 different people from this company who have feed me the same story " your claim is being reprocessed " I've sent Certified letters of Appeal.....STILL NOTHING!!!! I've spoken with the facility where the mammogram was done, just to make sure that it was only 1 claim sent for this service, as stated by them ONLY one claim on this was sent. I'm at a lost with this poor, unprofessional, incompetent company, who hard is it to fix something that was done INCORRECTLY on your companies end???? As another complaintent stated, they expect you to either give up and pay it, or let it hit your credit, well not this one!!!! I'll call EVERYDAY until this is taken care of!!! I have a huge pile of proof that I've been going back and forth with this company!!!! AVOID THIS COMPANY!!!!

I was covered by this company for a period of 2 weeks in February 2021. I had one lab, 2 office visits and one diagnostic test. Nine months later, only one claim has been paid/processed correctly. The lab. And that was only after submitting the claim myself several months later after receiving a **** from the lab. The 2 office visits and test have continually been denied incorrectly as out of network. I pulled up the providers on THEIR provider website as being in network, and resubmitted it as an appeal, and the claims are still being denied. I am at a loss for words. Especially after being in the Health Insurance Claims Appeal field for over 20 years. I know how this process works, how long it takes to reprocess a claim, and most importantly how to contact provider relations to get vital information updated so that the claim can process correctly. These people hold it as long as possible, 45 days, then redeny it because no one wants to research or update information. They feel people will give up and pay the ****. Sorry, not me. I have no intention of paying a **** in full for an in network provider, that this insurance claims to cover.