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ComplaintsforMoody Center
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Moody Center ought to be more upfront about communicating with guests since not all guests are local to the ******, ** Area. They did not warn us about our bag policy. They did not put it on the ticket itself or Stubhub.Com or Ticketmaster.Com. As a result, I understand it needed to be set aside or outside the arena during the *** Event on Saturday but The Employee Somehow Allowed Housekeeping to Either Put It Somewhere or Throw It Away. It could not be retrieved after checking with the Northwest Lobby or the Lost or Found. Just asking for a $15 check so I can go out purchase a new bag since we clearly were not warned, etc. Another local center, HEB Center, allows them. The staff at the time or event were not helpful and impersonal and didn't seem to care or make other arrangements with the bag. *******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.