Business ProfileforRevelry

First of all, charging this amount to TRY ON THE DRESSES is outrageous. Secondly, my package was not delivered correctly and was either lost or stolen. I was told delivery would take 8 weeks, so I ordered 14 weeks before the wedding. I noticed at 2 months since ordering, my package wasn't here. I checked my tracking number and saw it was delivered outside my secure delivery zone in my apartment. ***** assured that my package was insured and the shipper (Revelry) needed to get in contact to escalate the claim (as they are the shipper.) Revelry refused to help. They said since I didn't notice my package wasn't delivered (??? what kinda logic is that!) within 7 days that they would deny my submission for help. Then they claimed that ***** tells all customers that they can refund the shipper, but rarely do and it can *********** months for this process (the wedding is in 6 weeks.) When Revelry emailed me back for support, they said "we're not responsible, but we want to help, would you accept a smaller size and different style." They also only communicate through email, not through phone, so the process drags on. Worst customer service I've ever experienced. Dress is cheap, material not flattering. Things happen with wedding planning. I'd go with a dress maker that understands that and doesn't say sorry, you're on your own, but you can rebuy a dress with us for another $270 for that expedited shipping!If you're a bride, do NOT choose Revelry. Awful, awful, unhelpful, terrible, would give them ****** stars. Save yourself a headache.

Hi ******,

We are so sorry that you have been disappointed in your experience with us. We know how important timelines are in a wedding, and we do our best to be transparent throughout the entire ordering process.

The fee for our Home Try-On dresses covers the cleaning and maintenance of the garments as well as the picking, packing, and shipping of the orders. We always appreciate customer feedback, and we do our very best to keep our pricing affordable.

When ordering our our Made to Order garments, we provide an estimated ship date during checkout. We also send emails to alert our customers when their order is shipping and when it has been delivered. Those emails were sent to you on July 29 and August 1, respectively, alerting you to expect the delivery of your order at that time. We do ask to be notified of any issues with delivery within 7 days because we have found that after 7 days, the odds of recovering/locating the package are very low. We work closely with our shipping carriers to ensure packages are delivered to our standards, and in the event there is a problem, we follow their various investigation/claims processes (which vary by shipping speed/method). Because some of those processes can take a long time, we first try to offer any options we have that are ready to ship in case there is any flexibility in color/size/style/etc. This is the quickest resolution.

Our Customer Experience team is available to address any questions or concerns Mondays-Fridays via phone, email, and text; and we have record of two separate phone calls with you. After you confirm receiving the dress, we are happy to address any quality concerns you may have.