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ComplaintsforTitle Boxing Club North Austin
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had a membership with Title Boxing Club in Austin that began in May. I signed up at the end of April. I did the month to month option because I was hoping to go to school in the fall. I really enjoyed the boxing club but when I was accepted into school in July, I chose to cancel my membership. I didnt find any options online to cancel. I physically went into the gym at the end of July and filled out their paperwork to cancel. I was told the manager would contact me and it would be handled. I called multiple times and they kept telling me the manager either wasnt there or it looks like he had it taken care of. I was charged for August, I disputed that with my bank. The update from the bank says that the gym told them I never canceled. This is a lie. I moved 3 hours away so theres no way I wouldve kept my membership at that location and now Im reluctant to start a membership at any of the other locations. I looked into the portal and theyre now charging me for September as well, and for returned fees and late fees for disputing the transaction from August. The cancellation process itself is too difficult compared to how easy it was to sign up. The fact that I have to fill out request to cancel paperwork in person, that then has to be updated by some manager that never follows up is ridiculous. I also didnt receive a cancellation policy when I signed up online. If a business is going to charge automatic fees every month their policies need to be clear regarding cancellation. I had to cancel a membership at a gym before and it wasnt nearly this difficult. The process, the lie, and the lack of follow up is unacceptable. Also, I called the business prior to filing this complaint and they didnt answer, which is often the case as well.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.