ComplaintsforAll Season Gates and Access Control
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Complaint Details
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Initial Complaint
02/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We hired this company to construct a fence and railing for our deck. After taking a week to complete the project, the product was put together in a haphazard way that is not quality and/or built for longevity while also damaging the side of our house. After asking the owner to to fix all of the issues with the fence and the house, they demanded we pay the remaining balance (plus an interest rate that was not agreed on) before the issues were fixed. The owner is now not willing to make the repairs nor are they willing to repair the house and are threatening to put a lien on our property. I have repeatedly invited them to finish the project and we will pay them the previously agreed on price once completed. Im not seeking reparations, I am only seeking a quality product that I paid 50% of already and have not received.Business response
02/16/2022
In response to this I just want to say is that I finished the job but the customer at the end of each day was sent pictures showing progress of the fence. And they never once stated they were not happy Her remark Was it looked amazing and she was very happy with it until the day that the job was complete and I stated she need to pay they started in on how they were not happy with the job so I asked what is the problem so I can address these issues and get them fixed. Then they tell me not to return to there property so I didnt return then he sends me a text message stating that not to listen to why his mother said nd to come out and fix the problem I stated yes sir I will come out and finish the job but I have already put extra money into this and what is my guarantee that I will get paid I asked that he pay half of the balance due and then when completed he can pay the remainder he said bo so then I said well I will take a lien out on your property cause I provided you with a service and you did not pay me according to the contract. So end of the day this person wants free labor out of me and thats all it boils down to I believe from the beginning they never had intentions on paying me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.