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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired Viking Fence to install a gate and fencing. We paid half as a deposit, had NO communication on when it would be done. Salesperson (*******************) has been completely unreachable and unavailable for phone or email correspondence. Got an email (no call) yesterday morning saying they were on they're way. My husband had to move the trailer to another location with no warning during his work day and then monitor the workers who proceeded to install fence posts in the wrong places. My husband saw this and stopped them but the holes are dug in the yard. *********** installed the posts and said they would return today. They never did. And my husband contacted **** twice today via email and voicemail and has had no response. My yard has posts and piles of fence boards, with no idea when this will be resolved. The gate they are installing is smaller than we requested so parking the trailer is going to be very difficult. My son also is living in the trailer so he is having to stay on our couch with his belongings piled in the living room. We just walked around the property and found fence boards from a previous job done by Viking earlier this year and found fence boards already hanging off the nails. I request the job to be completed and financial reparations for the extreme unprofessionalism of this company and the severe inconvenience they have caused me and my family.Business response
09/22/2023
My name is ********************* and I am the new President/CEO of Viking Fence. This matter came to my attention on 9-20-2023 and I immediately contacted our team to find out what happened and how we were resolving the issue. Unfortunately, there was a mix-up with some of the materials and special instructions related to the job. To my knowledge, this has been resolved.
The lack of communication and responsiveness is unacceptable. I have reinforced the importance of proactive communication, especially when challneges occur. Our first priority is taking care of our customers.
I will personally contact ********************* today at the number provided.
Best regards,
*********************
Customer response
09/25/2023
Complaint: 20628601
I am rejecting this response because: while I was contacted by both ********************* and one of his managers, ******, on Friday, I have not had any response from either of them on how this issue is to be resolved despite promises by ****** that he would be in touch by today and would email on Friday. The fence has been completed but the workmanship is questionable and the gate is not what we wanted. We had a different fencing company come out to bid on replacing the gate on Friday and the salesperson made note of a dozen flaws in the workmanship and design of the fencing and gate. She is sending an email with her notes today so that when/if we do have contact from Viking we can share our concerns.
Regards,
*******************************Business response
09/25/2023
In the latest conversation with the customer today, we have agreed to meet at the home on 9/27 at 5:00. At this meeting, our intention is to review all options available, make a professional recommendation based on the application, and agree on a plan of action. Although the original scope of work specified a 10-foot gate, we understand that the customer is not happy with the solution.
Should there be any further questions or concerns prior to Wednesday, please feel free to contact me directly. Thank you.
Kind regards,
*********************
Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.