523 Customer Reviews
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Review from Bridgitte W
1 star08/16/2024
I tried getting my credit back up to par with Self Financial ********************* is useless, the department that reviews the credit builder account useless, and both customer service and this business is questionable. I paid off my credit builder early like July 20th, and I never received my payout. They also closed my account for the credit card real quick without me being able to pay off that remaining balance. I been calling because I had paid the rest of my balance and they never gave me my payout at all. Not even the estimate amount or the promised amount that is in the contract. Also they keep saying its in review. It has been over ***** business days as promised. **************** said it takes over three weeks. Its over three weeks I been waiting for a month just about this review. Since I been seeing this as a way to remind people on not to do business with a company that has no services and those services been not been rendered for me. Plus it doesnt do anything to the credit score that shows fraudulent activity and it falsify the contract on what their services are about. They Scamming people out of their money.Review from Jamie B
1 star08/05/2024
THIS IS A HORRIBLE SCAM. SCORE WENT 707 TO 674 IN JUST A MONTH. DONT DO IT!!!!!!!!!!!!!!!!!!!!!!!!! BIGGEST MISTAKE I HAVE MADE. THIS ISNT CREDIT BUILDER ITS CREDIT KILLER. THEY ARE TAKING OUR MONEY. TO BUILD OUR CREDIT. FRAUD.... THEY REALLY NEED TO FIX MY CREDIT BACK TO THE WAY IT WAS. ALSO PAY BACK THE MONEY I HAVE PAID. THIS PLACE OR PEOPLE NEED TO BE SHUT DOWN. I FEEL SORRY FOR THERE NEXT VICTIM. I ASKED FOR MY MONEY BACK. THEY HAD THE ***** TO TELL ME THERE IS A SERVICE CHARGE AND INTEREST THAT I HAVE TO PAY FOR THEM DESTROYING MY CREDIT. WTF? I TOLD THEM THEY NEED TO GIVE ME MY MONEY BACK. THEY ARE NOT GETTING A ***** OF MINE. THEY DESTROYED MY CREDIT. THIS ISNT CREDIT BUILDING. IF YOU ARE READING THIS AND THINKING ABOUT DOIBG THE CREDIT BUILDER. DONT DO IT. CHIME HAS THE BEST CREDIT BUILDER.Review from Amjad M
1 star07/24/2024
Started self at a 720 credit score, shortly after and with no other credit influences my score dropped by 120 points, been trying to fix this for 3 year and they keep charging me interest and fees knowing that my balance was 0 and my card isnt even active. I am afraid if I cancel my account my credit score will drop even more that is the only reason I didnt cancel yet. If anyone can help please let me know. I am also ready to file a lawsuit against that fraudulent company.Review from Pamela S
1 star07/24/2024
I have a credit builder account with them and the loan was worth $364 I believe and I paid it off! The estimated payout was to received in ***** business days.. Its been about a month and they are stating that the payout is under review and does not have a time frame for when they will release the payout!!! FRAUDULENT COMPANY!!!!Review from Charlie E
1 star07/19/2024
Horrible company. I was with them for five years and never had a problem. Then someone stole my info and there was a fraudulent charge for ***************************************************** and I agreed within less than an hour. They said oh we will refund you. After two weeks and three fourths of the refunds they contacted me and he charged me all the 1100 dollars. I have asked them so many times to to help and they refuse. I just don't understand how a company can have a fraud department contacted me and then after I agree it's fraud say it's not. Horrible customer service. Horrible company. They take advantage of people in need of credit help and s**** them over in the end. Never use them.Review from Iveles M
1 star07/19/2024
These people are reporting to me every month when I told them and my lawyer they sent him papers that account is bankrupt now they are going to look for a problem for violating a federal order. they are horribleReview from Nakia F
1 star07/12/2024
I had closed the account in April and they still charged me 4 months after I close the account. Prior to that they said I did not make a payment in 80 Days 3 months before I close the account and I have on record that I've made a payment every month up until me closing the account. I even made a payment the day of the account being closed just before I closed it. And they said I owed them $61.94 I paid it and they still reported to the credit bureau that I was **************************************************************** this is not a professional company whatsoever and have a poor quality of doing business.Review from Alexander G
1 star07/10/2024
I put more then 500+ in money I barely have spent 100 cause I needed to for food over 100 utilization and stays going up even though I already payed it off and I dont use it after that. Icharges late fees and deductions I do not reccomened it. The company is specificully interested in teens group of population I feel like I was scammed thank youReview from Eric M
1 star07/09/2024
I am currently in dispute with the credit reporting agencies and the Self-Lender customer service as well as advising the **** ***************************, allowing them sufficient time to prepare for the largest consumer civil lawsuit they have ever experienced in their pathetic history of ruining consumer's credit profiles. In addition, I am filing complaints with the **** and FTC but not limited reaching to the ************************* in their state. I would recommend a Class-Action lawsuit.Review from alec s
1 star07/09/2024
I was the victim of identity theft and someone used Self to open an account and take out a loan. All of there support team is overseas and of no help. They denied that this was identity theft and prevented me from responding to their decision via email. Very sketchy!
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