Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2026, at approximately 11:00 AM, I placed an order with SignsOnTheCheap.com and selected the Rush shipping option, advertised as Ships Next Day!*, for a shipping fee of $65.18. However, my order did not ship the next day. Instead, it was split into two shipments: the first shipped two days after the order date, and the second shipped three days after.While I received my complete order by the expected delivery date, the expedited processing and shipping service I paid for was not provided as advertised. The companys promotion of Rush shipping implied faster processing and dispatch, which did not occur.I contacted customer service and spoke with both a representative and a supervisor to resolve the issue, but no resolution was offered.This misleading advertising caused me to pay $65.18 for a service that was not fulfilled as promised. I am requesting a refund of the Rush shipping fee and recommending that SignsOnTheCheap.com update its advertising to more accurately reflect actual shipping practices.

  Business Response

  Date: 04/29/2025

  Hi ******,

  Thank you for taking the time to reach out to us!
  
  I understand your frustration that part of your order did not ship within 24 hours, and I apologize for this. I reviewed your order and see that we promised to deliver it on or before 4/22. Since we met your guaranteed delivery date, we are unable to provide compensation at this time.
  
  Sincerely,
  ****** *.
  CLT Support Lead

  Customer Answer

  Date: 04/29/2025

  Complaint: 23260966
  
  I am rejecting this response because: no part of my order was shipped on the correct date of April 16, 2025. False advertising saying the order will ship next day misleads the customer into believing that your company will ship it the next day, when in fact you did not. Please see original attachment. 

  
  Regards,
  
  ****** *****

  Business Response

  Date: 05/07/2025

  Hello ******,
  
  I wanted to take the time to express our sincerest apologies for any confusion or inconvenience caused by the information on our website.
  
  We understand that you may have found the information misleading and for that, we are truly sorry. Our goal is to provide accurate and up-to-date information for our customers at all times.
  
  We greatly appreciate your feedback on this matter and want to assure you that we are always taking steps to improve our website and to ensure that all information is clearly stated. In the future, if you have any doubts or questions while placing an order, please do not hesitate to reach out to us. Our team is always available to confirm any information and assist you in any way we can.
  
  We would also like to address the issue with order delivery. While we do strive to deliver orders on or before the selected date, we understand that delays can occur. If that should ever happen, we will take full responsibility for any inconvenience caused. We make it a priority to take care of our customers and provide a resolution that best meets their needs. However, at this time we will not be processing a refund for the shipping paid since we were able to not only meet but exceed the guaranteed delivery date of April 22nd 2025, that was provided at the time of purchase and shared via email on the receipt and the site.
  
  Again we do appreciate your feedback and will make note of the suggestions for future changes.
  
  Have a great rest of your week.
  
  Sincerely,
  ****** *.
  Support Lead

  Customer Answer

  Date: 05/07/2025

  Complaint: 23260966
  
  I am rejecting this response because:

  Signs on the cheap continues to uphold their decision based on the correct delivery date. However, my complaint is not about the delivery date, it is about the ship date. As per the messaging on their website which advertises SHIPS NEXT DAY, my items should have been shipped the next day, which would have been April 16, 2025. My items were not shipped on this day and instead were shipped on April 17 and April 18 of 2025. The only acceptable resolution to this matter will be a refund of shipping charges.

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 signs They arrived bent and scratched Company never issued any assistance. I should have read the BBB before I ordered.

  Business Response

  Date: 11/22/2024

  Hello Ant Pia,

  We are deeply sorry that your prints arrived damaged.  We understand how frustrating it can be to receive an order and not have it meet your expectations and we are more than happy to assist you with getting a resolution.

  To make sure we can help resolve your concerns as soon as possible, please provide us with some additional information; you may forward this to *************************** :
  
  - Your sales order number.
  - Please send a photo showing the front and the back of the prints in full.
  - Was the box or packaging damaged as well? Please include a photo of this if it is still available.
  - Please confirm if you'd like a reprint or a refund for the prints. We are more than happy to process either request for you.
  
  Once we have this information we will process your preferred request or you may reach out to our Customer Love Team at **************  for real-time assistance. 
  We are looking forward to your response.
  Have a good day.
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/16/24 - Order #******** - $457.93 04/18/24 - Order #******** - $252.22 Orders were guaranteed to proof and confirm prior to production, in fact they said my orders were ON HOLD until they heard from me by phone with their **************** as well as via email. They sent me their products without my confirmation.I offered a replacement that they refused. I want my money refunded and I will not be placing orders with them.

  Business Response

  Date: 05/21/2024

  Hi ******, 
  
  Thanks for taking the time to write in. 
  
  Upom reviewing your orders, sales order ******** has been canceled and submitted for a full refund in the amount of $457.93. Please be advised that it can take up to 14 business days to reflect on your end depending on your financial institution. 
  
  Regarding sales order ********, I am only showing two images that appears to have a low resolution logo which are the 3ftx6ft and the 18x24. I have attached the *** proofs. 
  
  Please if you zoom in at 100%, which is not usually the default (Ctrl 0 on PC or Cmd 0 on Mac), youre able to get an idea of the print quality. 
  
  Please be sure to review this proof from a desktop or laptop computer. Mobile devices such as tablets or smartphones do not allow you to enlarge the proof to 100% to view the true image quality at full size.
  
  The **** refund for these 2 items in full would $98.41. If you do have photos of the other items to show that they did arrive blurry/low resolution, we can look into those for you. 
  
  Thanks for your time.
  
  
  ******** D
  Floor Manager
  
  

  Customer Answer

  Date: 05/22/2024

  Complaint: 21646806
  
  I am rejecting this response because:  The customer is guaranteed I to authorize and approve, they went to print prior to my authorizing and approval.

  I want 100% of my monies refunded, especially that I have had to go through all this work to attend to this.  Your company could have just fixed the errors, allowed me to approve (again as you guarantee) and reprint which you refused to do.  It is irresponsible and disrespectful of my time and our relationship.

  Regards,
  
  *******************************

  Business Response

  Date: 06/10/2024

  Hi ******, 

  Thank you for taking the time to write in.

  Upon reviewing your orders, I am showing that for sales order ********- This order was cancelled and refunded in full for the amount of $457.93.
  
  For sales order ********- you were refunded $98.41 which is the full refund for the affected items.

  Thanks for your time. 

  Have a great day.

  ******************

  Floor Manager

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24th, I made a purchase from Signs on the Cheap and paid for rush shipping, for which I paid $41.33. As per their policy for rush orders , its supposed to ship the next day and it wasnt. My order was guaranteed to be received by March 1. My order did not arrive until March 4th, which was after the promised delivery date. Consequently, I was unable to utilize these items for my Open House event scheduled for March 2nd. I reached out to Signs on the Cheap multiple times to inquire about the status of my order. As it became apparent that my order would not arrive on time, I was told by customer service that I would be refunded the rush shipping fee if the order did not arrive on time. Despite contacting the company numerous times , I received inconsistent responses and the run-around from customer service representatives. Finally, on Tuesday, I was assured that the rush shipping fee would be refunded. However, after two days passed without receiving any confirmation email regarding the refund, I called the company again. The customer service representative apologized and sent a refund confirmation via email.As of today, March 15th, Signs on the Cheap have yet to process the rush order refund of $41.33. Nevertheless, I want my $41.33. I am deeply disappointed by the poor business practices and dishonesty demonstrated by Signs on the Cheap throughout this ordeal. I kindly request your assistance in resolving this matter and ensuring that the refund is processed promptly.

  Business Response

  Date: 03/15/2024

  Hi *********, 
  
  Thanks for taking the time to write in. 
  
  I do apologize that your items arrived after the expected delivery date and that you are not seeing the refund on your end as of yet. 
  
  I have checked on the status of your refund however, there is an active dispute with PayPal.
  
  Until that dispute is resolved, we are unable to complete a refund on our end.
  
  Thanks for your time. 
  
  Have a great day.
  
  ******************
  Floor Manager
  
  

  Customer Answer

  Date: 03/16/2024

  Complaint: 21437871
  
  I am rejecting this response because the case was closed yesterday morning (See attachment). The items from my order, which I did not receive, were shipped on Saturday, March 9th, and arrived on Wednesday, March 13th. As you provided the tracking number for the items two days ago, the PAYPAL case is now CLOSED. However, I am requesting a refund of $41.33, which was the amount I paid for the RUSH ORDER to receive the item by March 1st. Unfortunately, it did not arrive by the promised date.
  
  Regards,
  
  *********************************

  Business Response

  Date: 03/21/2024

  Hello *********,
  
  Thanks for taking the time to write in. I do apologize for the delay with your refund.
  
  I have reached out to our Quality team who has advised that we are still getting a message stating that the despite is open.
  
  We do recommend that you contact PayPal to have this issue resolved.
  
  
  Thanks for your time. 
  
  
  Have a great day.
  
  
  ******** D
  Floor Manager
  

• Initial Complaint

  Date:10/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called customer service to ask why my signs aren't priced as advertised. So, the agent assisted me with an additional discount. I ordered 300 signs with stakes and was given total price of ****** with taxes and shipping cost. I just received the order and no stakes included with order. waited for over hour and finally talked to an agent she told me.there were no stakes on order. Only 300 signs. I mentioned, I did this order with an agent. never knew that I would be screwed over and asked why you would order 300 campaign signs without stakes. Agent asked me the name of who helped me of course I'm not going to remember name over month ago. asked how much 300 stakes would be and was told over 400 dollars additional when u price out order without discounts it only 161 dollars more. The agent inputted the order by mistake without stakes and I shouldn't be charged for her mistake. I requested to talk to a supervisor but was told that nobody is available. Left message with CEO of company *********************** his cell phone number is ************ no return call and coo of company *********************************** ************ neither care to help or answer phone or text messages. I was willing to pay additional 161 but agent said she can't do that. I also did a tracking on my 2 boxes shipping 24 lbs. the cost of shipping was only ***** per box using *** rate code so I'm *********** a partial refund on shipping. I was charged ****** shipping.

  Business Response

  Date: 10/20/2023

  Hi ****, 
  
  Good day, and thank you for taking the time to write in!
  
  Upon reviewing your order and listening the call, the findings were that the Representative advised of the reason you were unable to get the signs at 84 cents each and also why the price was higher. This  84 cents offer applies to 100 single sided 12x18 signs which also has to be one color only. 
  
  The different cost and options were provided to you on the call based on your request which you later advised the agent that you would play around with the order. 
  
  There were no wire stakes ordered as you would have removed those when you were removing items to have the cost lowered, this would also be visible when items are added to the shopping cart and would be provided on the confirmation email or receipt sent after order is placed.
  
  Regarding the shipping cost, these are tied in to the promotion that is being used at the time of purchase for the order and as such we are unable to have that adjusted. We are unable to process a partial refund on the shipping. I do apologize for any inconvenience caused. 
  
  Thank you for your time. 
  
  Have a great rest of day!
  
  

  ******** D

  Support Lead

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some campaign signs from them and paid the RUSH order fee of ***** to receive the signs by October 6, 2023. To date no signs received. Have called the company and no one answers, it is an eternal hold. I am surprised of their negligence because I have been a frequent customer and by the most part, they have always kept their side of the bargain.

  Business Response

  Date: 10/09/2023

  Hi *******,
  
  Good day, thanks for writing in! I'd be more than happy to assist you!
  
  Upon reviewing your order, I am showing that we are experiencing some delays with the signs. I do apologize. 
  
  I am showing that package is in transit for delivery on 10/10. 
  
  Please see tracking details:

  UPS 1Z78Y14F0311372129
  
  We can refund the shipping cost.
  
  Please let me know if you would like to pursue this option, and I will work quickly to get this processed on your order!
  
  We look forward to hearing from you!
  
  Have a great rest of your day!

   

  ******** D

  Support Lead

  
  

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered signs that were advertised at three dollars and some change. When I went to check out this cost doubled. When I contacted them and waited on hold for over 40 minutes I finally got to speak to someone about the discrepancy in price and they informed me that it was due to the number of colors used. This would have been really helpful to know before the design process, no where was this mention on the website. So much of this process felt like bait and switch false advertising. They advertise that the price is going to be lower than what it is and that I can get here sooner than what is advertised.It will be here over a week after I place the order, and with the understanding that it would be shipped out the next day. This could not be further from the truth.

  Business Response

  Date: 07/31/2023

  Hi *****,
  
  Thanks for taking the time to write in.
  
  I'm so sorry for any confusion caused by our website. I see that your order was placed with Rush shipping and a delivery date reflecting 8/4. It appears that your order has finished production and is still estimated to deliver by this date at the latest.
  
  I also see that your design is a full color (4+ colors) design. We do offer a pricing calculator on our website to assist you in calculating the cost of your signs/design before you get started, which for future reference is located in the top right corner of our site and pops up when selecting "Pricing". This allows you to enter the details per material/design, including the size, quantity, number of printed sides, accessories, and number of colors in order to view a price per unit and subtotal cost of the selections chosen.
  
  The price on our homepage beside the orange "Start from Scratch" button defaults to single-sided, single-color, 18x24 Corrugated Plastic in the quantity of 50 and without accessories. Pricing updates on the Options page just after the design tool when the additional selections as mentioned above are chosen, so that the final subtotal of the sign/design accurately reflects what was chosen as well as any bulk discount based on quantity.
  
  
  Thanks for your time. 
  
  Have a great day!
  
  ******** D
  Supoort Lead

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 100 signs using my own design.The signs showed up not looking correct. The design is off. We called to have this addressed with no reply. Signs for the cheap said they would call back but never did.After looking at the signs more closely. I have noticed the entire sign is messed ** in another way. The back image is flipped upside down and you cant read it. The order is completely messed up and I have been on hold for 45 minutes trying to get a new order printed. Not on my dime either! I have shopped with this company for years and spent thousands. I will gladly go elsewhere. Please fix your mistakes!

  Business Response

  Date: 09/29/2022

  Hi ****, 

   

  Thanks for taking the time to write in!

  I do apologize that your signs arrived and they weren't as expected. 

  After completing a review with our Art ***** they determined that the signs were printed in error. I do apologize. We have however, updated the system as needed and reprints have been set up. 

  These reprints should get to you by 10/6 the latest. 

  Thanks for your time and do apologize once more for any inconvenience this may have caused. 

   

  Have a great day!

   

  ******** D

  Support Lead

   

   

• Initial Complaint

  Date:07/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/12/2022 we placed an order for 2 signs from signs on the cheap. We paid for the 2 day shipping option. The original email we received said the order was to be delivered 7/16/2022 via *** from 2-6.. signs never arrived on 7-18-2002 I called them and inquired about my signs the employees were extremely rude and unhelpful they said your signs wont arrive until 7-20-2022. I paid ***** for 2 day shipping they said well thats to bad we dont deliver on weekend days so your incorrect. Meanwhile I have the email screen shots that show they were suppose to arrive on the 16th. The employee (the manager) said I was a condescending liar and my email didnt say that. So Ill provide the email to prove I am correct I will NEVER use this business again. Im a realtor and I will make sure every one I know does not use this business as well.

  Business Response

  Date: 07/19/2022

  Hi *****, 
  
  Thanks for taking the time to write in. Upon reviewing your order it does show that the order was placed on 7/12 with the Rush shipping Option selected for expected delivery on 7/20.  

  
  
  I have attached a screenshot of the order confirmation that was sent to your email for reference. 

  
  
  Ships within 24 hours means that we are still working with the expected delivery date that was chosen at checkout. 
  
  
  At this time we are unable to offer a refund as we are still meeting the expected delivery date. 

  
  
  Thanks for your time!

  
  
  Have a great day.

  Customer Answer

  Date: 07/20/2022

  Complaint: 17581756
  
  I am rejecting this response because:

  I am responding to the complain because I paid 2 day shipping. Not what they are calling Rush Shipping. The website does not even say rush shipping. Its legit called 2 day shipping. As stated on the phone. Our original submission showed that it said the 16th for delivery. So we order on the 12th and now apparently will be here on the 20th? Thats 8 day shipping. 

  On top of that my wife being called a condescending liar about the proof we had on the *** tracking is ridiculous. No matter what my issue is that we paid for 2 Day shipping. 

  It shouldnt be shipped *** ground if being shipped two day or even rush delivery  8 days for shipping is crazy   And the customer service is despicable  
  
  Regards,
  
  *********************

  Business Response

  Date: 07/20/2022

  Hi *****, 
  
  Thanks for your response!
  
  After reviewing the confirmation email that we sent, the expected delivery date is for 7/20 as you selected the Rush shipping option for 5 business days which doesnt not include the weekend. 
  
  The order was also placed after 4pm CST which is our Printing cut of time which gave 7/20 as the delivery date.
  
  One of your package was delivered on 7/19 and the other package delivered on 7/20.
  
  We did meet the expected delivery date as promised hence we are unable to provide a refund. 
  
  I do apologize that this isn't the resolution that you are looking for. 
  

   

  Have a great day!

   

  ******** D

  Support Lead

  
  

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I used this company last year for signs. They have my sign template on file. This year they send me signs for $172.76. The signs are missing our website at the bottom. The letters are not spaced correctly and there is a smear **** on top of one of the letters on the signs. I called the company and was told that I ordered the signs that way. That's impossible. These signs were suppose to be duplicates of last years order. I still have some of the old signs. They offered me a ***** dollar credit. I offered to send them back with a return shipping label and requested a refund. They said they can't do that.

  Business Response

  Date: 06/27/2022

  Good afternoon ***, 
  
  Thanks for taking the time to write in. I do apologize that your Signs weren't the same as previously ordered. 
  
  After reviewing your order, It does show that this is how the Signs were ordered on the website. 
  
  Once placing an order, we do ask that you reach out to the helpline once items are in your cart in which we can send a proof at that time so that you are able to see what the design will look like. 
  
  In regards to the smear, we would ask that photos are sent to us so that we can review items.  
  
  Based on the situation, we are happy to have the order refunded in full. I've filed a request to have your order refunded in the amount of $172.76 to the account that was originally charged. The refund will take us about 1-3 business days to process, at which time you will receive an email notification from our billing department. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account. 
  

   

  Looking forward to your response!

   

  Have a good afternoon.

   

  ******** D

  Support Lead