ComplaintsforTop Notch Foundation Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
6/2/23: Contract for Engineering Plans, Construction of a Retaining Wall and a side yard Patio at our house, located at ***************************************************, was executed by ***************************************** homeowners, and *********************, representing Top Notch Foundation Repair.Payment terms of the contract were: ********* dollars amount due for the Services described. ?**** Down Payment ?**** After Engineering Foundation Plan Completed ?**** After Pavers Installed ?**** Final Payment Paid Upon Completion of All Services. 6/3/23: *********************, owner of Top Notch Foundation Repair, was handed a **** dollar cashier's check for Down Payment. 6/3/23: Top Notch crew removed concrete patio and deposited debris in front yard.6/5/23: Top Notch crew began digging trench for Retaining Wall. 6/5/23: ******** learned that the Engineering Plans would be delayed. ********************* requested, and ******** agreed to expedite additional payments, in order to keep trench preparation on schedule. 6/6/23 & 6/7/23: Two cashier's checks for **** dollars each were hand delivered to ********************** 6/7/23 & 6/8/23: Trench for the Retaining Wall was extended & rebar installed. 6/13/23: ********************* received Engineering Plans. 6/13/23 Top Notch work crews had not worked for one week. Project abandoned. 6/23/23: ********************* emailed Engineering Plans to *********7/7/23: ******** emailed and mailed a **** Certified Demand Letter to *********************, owner of Top Notch Foundation Repair, and *********************, Construction Superintendent requesting mediation. 7/10/23: **** unable to deliver Certified Letter to Top Notch Foundation Repair at their business address: *************************************************************/20/23: Learned that Top Notch did not trench nor install rebar consistent with engineering specs. Rebar needs to be removed and trench completely redone.8/30/23: ******** will go to small claims court to recover costs.Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
hired a contractor (Top Notch Foundations) to build a french drain in my front yard because of drainage issues. Signed a contract with the contractor and paid over half of the bid up front. Realized that the contractor had no intention of finishing started project and I tried to get my money back that I paid by wire. My bank tried to pull the money back, but the contractor's bank refused. I have attempted to contract them several times, several different ways. No contact back. I explained that if they refuse to give the money back, they need to finish the job. No reply at all.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.