Business ProfileforLocal Furniture Outlet
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 2301 W Anderson Ln, Austin, TX 78757-1243
- BBB File Opened:
- 3/23/2005
- Years in Business:
- 19
- Business Started:
- 10/20/2004
- Business Started Locally:
- 10/20/2004
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Coastal Bend Clearance
- Business Management
- Mr. Aaron Masterson, Owner
- Contact Information
Principal
- Mr. Aaron Masterson, Owner
Customer Contact
- Mr. Aaron Masterson, Owner
- Ms. Irais Martinez, Manager
- Additional Contact Information
Fax Numbers
- (512) 380-0448Primary Fax
Phone Numbers
- (512) 879-1716Other Phone
Website Addresses
- (512) 380-0448
Customer Complaints
16 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sherry M
07/18/2024
Local Furniture Outlet Response
07/19/2024
Hello ******,
Our standard delivery ETA is 2-4 weeks nationwide. However, you live in an infrequent delivery area. Our delivery partner only services your area once a month, and you were notified of this. When you called to inform us that the July 22nd delivery date was not acceptable, we told you we would work on finding a third-party local delivery company that might assist with this delivery to expedite it.
We called you back two days later to let you know we had found a third-party service that confirmed they could pick up from our delivery partner's warehouse to deliver to you as soon as possible. Unfortunately, the day before their scheduled pickup date, their trailer caught on fire. Since it happened at night, they couldn't contact us or you immediately. However, they called you the next day to inform you of the delay due to the fire. As soon as we found out, we acted quickly and hired another local company to accommodate your delivery. We continuously communicated with you via phone and email to keep you updated. This other third-party delivery company was able to deliver your furniture successfully.
We strive to provide the best customer service possible to all our customers. Despite your area's remote, infrequent delivery status, we went above and beyond to take care of you, even if it required hiring a third-party delivery company.
We're sorry to hear that our efforts did not satisfy you as our customer. Rest assured, we appreciate the opportunity you gave us to assist you with this purchase.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.