ComplaintsforWildlife Wonders

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction- July 27 2024.Email confirmation and order number provided on July 27th, 2024.I have called and left numerous voicemails (at least 6) since this purchase with no response.Tried to reach them of FB market place and only got an automated response.

  Business response

  09/05/2024

  ****************,

  We have attempted to reach you over 20 times in the past two weeks.  The phone number you provided just rings and rings.  There is no machine and no one ever answers.  Can you please provide us with accurate contact information that will allow us to reach you?

  Your order shipped.  We sent the tracking information to the email that was provided when you purchased.  As we have been unable to reach you via phone and we aren't getting any response via email, we are not sure how to get in touch with you.  We would greatly appreciate it if you could provide us with a way to reach you.

  When someone messages us on ********* we simply provide our contact information to get in touch with our customer care team so that our customers don't have to wait for a response. This is a customer courtesy so customers can immediately reach out to us directly, instead of through Facebook.

  As we received a disputed payment for this order, we need to reach you promptly.  Your order shipped and is due for delivery to your gift recipient.  We need to receive prompt payment for this order.  Should you refuse to pay for this order, we will need to get the glasses back from your gift recipient in new, unused condition promptly.

  Please provide us with accurate contact information as soon as possible.  No one answers the phone at the number provided on the order and there is no machine for us to leave a message.  Furthermore, our emails to you are not receiving a response.  Please provide accurate contact information so that we can reach you and get this situation resolved.

  Regards,

  Wildlife Wonders

• Initial Complaint

  08/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered the item on July 17 was supposed to be shipped within two or three days. Did not receive item called left a message. Nobody returned the call called back. Got somebody to answer the phone. They gave me a tracking number. *** has never received this item since now were going on almost one month and theyre not returning my messages.

  Business response

  08/15/2024

  *****,

  As you know, your item shipped promptly.  Unfortunately, it was delayed in transit by US Customs for a short period.  As you already know, it was released.

  You were provided with an updated tracking number before this BBB complaint was filed.  The updated tracking number we provided to you shows the item is scheduled for delivery at your home tomorrow, August 16th, between 10 am and 1 pm.  If you have any questions or need anything further, please don't hesitate to let us know.

  Regards,

  Wildlife Wonders

   

• Initial Complaint

  07/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On June 15, I placed an order with Wildlife Wonders for the Magnolia Flower 16" Pendant Necklace, product # SS9289BZ for $89.95 USD, plus tax, totaling $97.90. I received a confirmation email with these details. On June 30th, I emailed the company stating that I had never received any shipping information nor have I received the order. They responded that day, tell me that they were "sorry for any confusion. It is 8 to 10 business days. Your order is expected to ship early this week. As soon as it ships, we will send you the tracking number promptly." I waited two more weeks and replied on July 13th that I had still not received any shipping information. I emailed them again three days later. I still have not received the order or any communication regarding said order.

  Business response

  08/20/2024

  ***********,

   

  Your order shipped ON TIME on July 2nd via USPS.  We hope you are enjoying the necklace.

  If there is anything additional I may do to assist you, please don't hesitate to let me know.

  
  Thank you,

  Wildlife Wonders

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered Two Pillows on June 19, 2024. Request status online with no response Call on the status on July 03rd was told it was missed and would be sent out that day.As of today, July 12th the status online is shows unfulfilled.The phone number for the company ************ does not pick up during their stated normal business hours, left message.No response.

  Business response

  07/12/2024

  **************,

  Your order already shipped via UPS.  I'm so sorry if you didn't receive the tracking number when the pillows were shipped out.  ******* tracking number is:  1ZR97F080391917270

  If all of our representatives are helping other customers at the time of your call, please leave a message.  Someone will call you back.  I'm so sorry we weren't immediately available when you called.

  If you wish to receive a refund, please contact us for a return authorization number.  Once the pillows are received back in our warehouse in new, unused condition, we will be happy to provide you with a refund.

  If you have any questions or need anything further, please don't hesitate to let us know.

  Regards,

  Wildlife Wonders

• Initial Complaint

  06/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a garden sculpture from this company and they have never sent it. *** tried reaching them several times by phone and email but they have never responded. I used PayPal and they have not helped to remedy the situation. PayPal says they are going to side with the company if I havent reached an agreement with the seller by June 19th. How am I supposed to do that when the company never responds to phone calls or messages? I am so frustrated right now.

  Business response

  07/05/2024

  Dear *****************,

  As you know, your order shipped.  ******* tracking number is:  1Z9656710390085427.

  PayPal closed the case in our favor as we were able to prove tha the sculpture was in transit to you when you disputed the bill with PayPal.  We provided you with the informaiton that the item shipped prior to your disputed payment and BBB complaint.  Despite the proof that the item was in transit to your location, you demanded a full refund.

  In order to receive a refund, we will need to receive the item back in new, unused condition.  Should you wish to return it, please contact our customer care team for a return authorization.

  We hope you enjoy the sculpture.  If we can help you in any way, please don't hesitate to let us know.

  Regards,

  Wildlife Wonders

  Customer response

  07/05/2024

  Complaint: 21864511
  
  I am rejecting this response because:
  

  I never received shipping information or the item before July 3rd.  

  Show me the evidence that it was shipped before i filed a complaint and i will drop it.

  Regards,
  
  ***************************

  Business response

  07/05/2024

  ****************,

  You were provided with the information on June 19th, at 8:27 AM CST.  Because we provided you with this information, PayPal closed your payment dispute in our favor.

  As you know, your item shipped.  We hope you enjoy the sculpture.

  If there is anything additional we may do to assist you, please don't hesitate to let me know.

  Regards,

  Wildlife Wonders

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered some earrings for my wife ($146.00) and never received them nor received any communication from the company

  Business response

  06/03/2024

  ********************,

   

  You commissioned a made-to-order jewelry item that takes 10 to 15 business days to complete.  The earrings were completed on time and shipped to you via *** with the tracking number:  1ZX3546W0372100059.  They were delivered on May 29th at 3:20 PM.  *** captured a photo of the box on your doorstep.  

  We are so sorry that you didn't realize these earrings are a made-to-order item.  Under the availability section, we clearly state that the item is made-to-order and takes 10 to 15 business days to complete.  Note that completion is prior to the shipment date.

  If you wish to receive a refund for the jewelry, we will be happy to provide you with a return authorization.  Once the jewelry arrives back in our warehouse in new, unworn and unused condition, we will be happy to refund you for the earrings per our return policy.

  Should you have any questions or need anything further, please don't hestiate to let us know.  These earrings were completed and delivered within the timeframe outlined on site.  We are so sorry if you didn't understand it when you purchased.

  Regards,

  Wildlife Wonders

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been waiting for a refund $107.35 since January 2024. It is been almost four months. This purchase was made over the phone through my credit card, made 12/05/23, for Black-Eyed ***** 16" Adjustable Pendant Necklace, when I had to call because another item I ordered was unavailable. It was shipped with order#******. I had returned it. I have emailed and called Wildlife Wonders countless times, and they said they would refund, but they never did. They never responded to my emails during that time, but was able to get call backs. I filed a dispute with my bank, and will probably have to call them because it isn't moving. I tried leaving a review here a couple weeks ago, but it looks their reviews are gone now, though I am now realizing I can file a complaint here.

  Business response

  03/26/2024

  ****************,

  Your order was refunded in full.  You have been ordering often and then returning all the jewelry products in the order.  The refunds for the latest returns were processed on December 5th, January 8th, and March 8th.  Wildlife Wonders does not owe you any additional refunds as the orders have been fully refunded.  You were not charged a restocking fee.

  As you know, Wildlife Wonders has banned you from purchasing any additional jewelry items unless it is a final sale, non-returnable item.  Our policy is to only accept returns of new, unused items, including jewelry.  Over the past 8 months, you have purchased a very high volume of jewelry items.  Each time you receive an item, you keep it for 3 weeks and then return it for a full refund. It is clear that these items are being worn and then returned.  As this has been a pattern of behavior over an 8 month time period, Wildlife Wonders is no longer able to provide you with jewelry items to wear and then return.  Again, all items that are returned must be in new, unused condition.  Despite the last items indicating that they had been worn, we still provided you with a full refund.  However, we have determined that we can't continue to send you new jewelry and allow you to wear it and then return it for a full refund 3 weeks later.

  Again, you were refunded in full for all the jewelry items  you have returned.  As it is clear they were worn, we are unable to sell them to a future customer.  As such, we can no longer allow you buy any further jewelry items from us unless it is a final sale, non-returnable item.  

  If you have any questions about your refunds, please don't hesitate to let us know.

  Regards,

  Wildlife Wonders

   

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered a tote bag on 2/15/24. Never received bag. Emailed multiple times when no shipping info available. Was fi ally told that the specific colored bag I ordered was out of stock. I was offered another color or the color o originally ordered should be back in stock the following week. Emailed back stating I was willing to wait fir my original order. That was the last ti.e I heard from anyone despite sending multiple subsequent emails and leaving messages. Tonight I saw on their ****** page that they are permanently closed. This constitutes stealing.

  Business response

  03/18/2024

  ****************,

  Your order was delivered to your home on March 18th at 9:16 AM.   The tracking number for your shipment was:  9434609109563521699678

  When you first ordered, we left you a voicemail and sent you an email stating that your order would be delayed by 1 week.  You responded via email that you wanted to wait for a specific color to come back in stock.  Per our commitment to you, we shipped the item the very next week.  At that time, we sent you the tracking information to the email on file.  

  We understand that you are requesting a refund for the product.  If you would like to receive a refund, please contact our customer care team at ************ for a return authorization.  Upon receiving the item back in our warehouse in new, unused condition, we will be glad to provide you with a refund per our terms and conditions of sale.  As you are in possession of the item, we are unable to provide you with a refund at this time.

  Our emails that go to your email provider often go to the spam folder.  Please check your spam box for the emails we sent you with the tracking information.

  If you have any questions or need anything additional, please don't hesitate to let us know.

  Thank you,

  Wildlife Wonders

   

  Customer response

  03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although none of the correspondence that the company claims they sent to me was ever received after an email on March 1 stating the option I had originally ordered was out of stock. I am constantly monitoring my email and find it insulting that the company waa essentially calling me a liar when I told them I hadn't received anything from them. 
  
  Regards,
  
  *************************

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a Heron Soap Dish , Catalog #***** from Wildlife Wonders on November 1, 2023.It arrived on November 20, 2023. The product appeared in good shape. The color of the dish was as pictured in the screen shot attached. I was satisfied with the product. The dish sat in my bathroom with a bar of Trader Joes oatmeal hand soap in it for 76 days. On day 77 the dish base turned black (photo attached). No cleansers or scrub pads were applied to the dish at any point. On day 78 I contacted Wildlife Wonders and asked for a refund. I sent a photo of the dish and offered to return it to them. They responded telling me that three other customers had the same problem and that I had caused the issue. I am a chemist/biologist by training. I know that hand soap and water should not cause a chemical reaction (color change) in a soap dish. Wildlife Wonders offered me store credit but I want a refund. If this product is defective I do not have confidence in their other products. When I asked for a refund I was accused of trying to extort the company. Their communication has been unprofessional, the product is defective, and possibly harmful, depending on what materials have reacted to form the black pigment.I am requesting a refund.

  Business response

  02/09/2024

  **************,

  Despite the fact that you are well outside of the return period AND the fact that you damaged the product, we offered you a store credit for this item.  You refused the store credit and have attempted to extort our company.

  We received your complaint regarding the soap dish.  When we reviewed the images of the item you provided, it was very clear that something caustic or stringent had been used on the soap dish.  As part of your claim, you stated that you had been in possession of the soap dish for less than 30 days and that we needed to send you a new soap dish.  When we replied that you had been in possession of this item for longer than 30 days, you called us liars.  We had to send you the delivery confirmation to prove that you had been in possession of it since November.

  We further explained that something stringent or caustic had been used on the dish to take the finish off the dish.  We sell a very large quantity of these soap dishes every year.  We have had two other reports of this type of damage in the more than 10 years since we started selling this item.  In both cases, the customers explained that they used something caustic and/or a stringent cleaner on the item over time which resulted in the removal of the finish.  Both of those customers realized that they had damaged the finish with the caustic material they used and purchased a replacement.

  When we provided you with this information, you sent us an email stating that if we did not pay you off that you would be filing a claim with the BBB.  You did not offer to return the product as you state in this complaint.  You stated that if we wanted the item back that we would need to pay for the shipping and provide you with a full refund.  We explained that you have been using this product since November and that something stringent and/or caustic had been used the product.  You insisted that nothing had occurred and that it was a product defect.

  Upon reviewing the information you have now provided about the item used within the dish, the soap that you have been putting in this soap dish is an exfoliating product.  As it is an exfoliating product, the caustic ingredients within the soap itself have damaged the finish within the soap dish.  The damage is due to what has been put into the soap dish, not from any defect associated with the product.  Note that the damage is isolated to only the portion of the dish where the exfoliating product has been placed over a long time period.  Despite your initial claims of only having the possession of the product for less than 30 days, the damage to the product has occurred over time due to the caustic nature of the exfoliating item being used.

  Despite the fact that you have been using this item for well over ***************************************************************************** stringent had been used on the product, we made an exception to our terms and conditions and offered you a store credit for the item as a customer courtesy.  After the store credit was offered, you attempted to extort our company.  You stated that if we did not pay you off, you would file this complaint.  You demanded money in exchange for not posting such a complaint.  We refused to pay you off as we do not pay people who attempt to extort our company.

  It is very clear that this damage was caused by the manner in which you used the item.  You have been using a caustic exfoliating item in the dish for more than 75 days.  It has damaged the finish on it only where this exfoliating product has been placed.  As this damage is caused solely by the manner in which you have used the item, we are under no obligation to provide you with a refund nor a replacement.  However, as a customer courtesy, we offered you a store credit.  You have refused that store credit and demanded to be paid off.  

  Regards,

  Wildlife Wonders

   

   

  Customer response

  02/11/2024

  Complaint: 21267456
  
  I am rejecting this response because:

  1. I put a simple non-caustic, widely distributed hand soap in my soap dish.  The dish was marketed as a soap dish, and thus it should not have a chemical reaction with normal soap that results in an alarming black pigment forming.

  2. I asked for a refund for this defective product.  I notified you as a courtesy that I would file this claim if I did not receive a refund.  That is not a threat or extortion, it is a simple statement of fact.

  3. I am unwilling to take store credit instead of a refund because I have no confidence in your business after the very unprofessional and aggressive interactions I have experienced with your business thus far.

  4. I paid over $70 dollars for this soap dish.  74 days after this soap dish arrived it became unusable and possibly toxic to my family.

  5. You are selling a defective and possibly dangerous product.

  6. I want a full refund.  I am *********** one.
  
  Regards,
  
  *********************

  Business response

  02/13/2024

  **************,

  The soap you are using is a exfoliating soap.  It clearly states that it is caustic.  It is not a mild daily use soap.  It has acid and tons of sodium products in it.  Please review these ingredients as it those ingredients that caused the damage to the product.  The ingredients and caustic nature of the soap can be found on Google.

  You first claimed that you had the soap dish less than 30 days.  We had to send you the delivery confirmation in order to get you to stop claiming that you were covered under the 30 day return policy.

  You first demanded that we send you a new soap dish.  Despite the fact that it was obvious that something caustic had been put in the soap dish and the fact that you had been using the dish for several months, we offered you a store credit as a customer courtesy.  Once that had been provided to you, you then demanded a cash payment in exchange for not filing a claim with the BBB.  As we have stated to you numerous times, we do NOT pay people when they attempt to extort our company.

  The facts are these.

  1.  You received this dish in November.

  2.  You have been using a caustic item in the soap dish that has taken the top layer of finish off the dish.

  3.  Despite the fact that you had been using it for several months and the fact that it is obvious that something caustic or stringent was used in the dish, we still offered you a store credit. 

  4.  You have refused the store credit and threatened us if we didn't give you a cash payment.

  **************, you are well outside of the time period to report any damage.  The manner in which you used this product caused the damage to the product.  Despite these facts, we offered you a store credit as a customer service gesture. 

  Regards,

  Wildlife Wonders

   

   

  Customer response

  02/14/2024

  Complaint: 21267456
  
  I am rejecting this response because:

  1. I put a normal widely used hand soap in my soap dish.  If the finish reacts when it comes in contact with soap you are selling a defective product.

  2. I don't want a replacement soap dish from your company because you clearly do not understand how to make a soap dish that can have soap in it.

  3. I have never requested a cash payment.  I asked for a refund.  I paid by **** and I assume you will credit my **** account.

  4. I do not want a store credit with your company because I now have no trust at all in products sold by your company. 

  5. You have sold me a soap dish that undergoes an alarming chemical reaction when in contact with soap.

  6. I want a refund.

  
  Regards,
  
  *********************

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 2 of the ****** Court Centerpiece Horse trays for Christmas least year for $109 each and never received them. No contact from the company. I reached out by phone and email and was told they were back-ordered and they would be sent. I requested a refund, but they said they didn't do refunds if the items was in shipment from the supplier. The items currently show as "in stock" on their website. Its been a year with no items received, no additional contact from the company and no refund. The company is clearly a dis-organized disaster and reading their reviews seem to rip-off people regularly. I will likely need to *** them now for the refund, plus fees, it ridiculous. *********************************, Esq.

  Business response

  12/07/2023

  Hi

  Are you sure you ordered from Wildlife Wonders.  I am unable to locate an order from your name during the Christmas season of 2022 (October 15th - January 5th).  I have queried using your name as well as the product you state you purchased.  

  Do you have an order number from Wildlife Wonders?  As we don't have an order from you, we don't have any contact information for you.  Could you please contact us directly so we can try to help you?  Our customer service number can be found at the bottom of every page of our website.  

  Thank you,

  Wildlife Wonders

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩