ComplaintsforThe Golf Club
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased from The Golf Club website a golf club (Order #****** for $99.95) on 9 June 2023. On June 11 I communicated through the website concerns for timing of pay and receiving club. I received a reply on June 12 assuring me that the "The custom building process can take up to 3-5 business days for processing prior to shipping." Then, on June 18, I communicated through their website concerns that the it was taking too long to even begin to ship. I received a reply on June 20 that they "anticipate your order shipping within the next few days." On July 5, I communicated through the website that the time has taken too long and to "Please refund me immediately." On July 9, they replied, "Understood, your order has been cancelled at your request. A refund request email will be sent to our refunds team later today. Once they have seen our email they will process your refund which typically takes 3-5 business days from that date. Please let us know if you have any questions." On July 22, I communicated through the website: "said: It has been now 11 days since I requested the refund of this purchase. I will now be contacting BBB for recourse if you do not refund by the end of this work week. I have worked patiently with you, but you obviously have no intentions of refunding my order. This will be the last chance. Thank you." They replied on July 24: "We apologize for the delay of your refund. We will send another refund request email to our refunds team later today. We apologize that we cannot do any more for you, as we are unable to process your refund ourselves." It is now August 3 and I am contacting you to help with a refund.Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a single iron on March 20th, 2023 from The Golf Club for $128.57. The estimated delivery window was 2-4 weeks from purchase. After the 5th week went by, I requested an update on the order on April 26th. I was alerted the item would be shipped in the next couple days. After two weeks without the package arriving, I inquired again for a status update on May 8th. I was alerted that the manufacturer still had not made the club. I requested a refund and was granted that wish from the customer service team. It would take 3-5 business days to receive the refund. After a month, I still had not received any refund and followed up on June 11th. I was then told they would try to request the refund again from the refund team but the customer service team couldnt do anything else. Its been a week and still have not received a refund. I would like to receive my $128.57 refund back and need help getting in touch with someone there.Initial Complaint
05/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The original purchase was made on 12/12/2022. I received the first item on 12/23/2022. The second order was never received. I was in contact with the business and they told me the order was still pending. Since then, I have reached out 4 times and left messages each time. No one will call me back. On 5/2/2023, I reached out to Ping and they told me that my order through the retailer The Golf Club had been cancelled and they are no longer an authorized retailer for Ping.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order with the so called "The Golf Club" on 3/24/2022. I called several times to cancel order, got no answer. I left voicemails requesting cancelation, with no response. I proceeded to purchase the 4 Iron elsewhere. Then, today I receive the item, I try to call for return #, I get no answer. I try to initiate return via the website, the only choices I'm given are exchange, repair or store credit. I don't want any of these definitely not store credit!!I want to return the item and receive a total refund of $124,95.Customer response
06/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for resolving the issue for me. I received a refund from the business.
Regards,
*******************Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a men's jacket from this company and a women's jacket was shipped. I requested an exchange/refund via their website and no reply or update. I sent 2 or 3 emails to the company that haven't been answered. I've also left 2 voicemails on customer service numbers and no return call. This is on-going for 12 days now. Had to get Cobra/Puma golf to assist with a refund/return as this company seems uninterested in basic customer service. This is also an on-going process.Initial Complaint
12/28/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered a Titleist backpack from them on Dec. 20. As soon as the payment was processed with my credit card, my order status changed to awaiting shipment. I want to cancel my order and get my money back. I have emailed them 4 times. I have called 3 times and I always get an answering machine stating that they will call me back. I just want my money back.Initial Complaint
12/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made an online transaction at the golf club for $399 on 9/18/21. I was first told that the item would ship by the end of the month, and then it was supposed to be the next month. Now, 3 months later I did not receive my order nor did it ship. So I requested the order be cancelled/refunded. They cancelled the order 12/1 and have not sent me a refund for the $399. I have multiple emails of me contacting the company with no reply.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.