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          Find a Location

          Sendero Health Plans has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sendero Health Plans

              2028 E Ben White Blvd Ste 400 Austin, TX 78741-6997

            • Sendero Health Plans

              PO Box 3869 Corpus Christi, TX 78463

            Business ProfileSendero Health Plans

            Healthcare Management
            Multi Location Business

            Contact Information

            2028 E Ben White Blvd Ste 400

            Austin, TX 78741-6997

            Visit Website
            (512) 978-8855

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Sendero Health Plans has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sendero Health Plans

                2028 E Ben White Blvd Ste 400 Austin, TX 78741-6997

              • Sendero Health Plans

                PO Box 3869 Corpus Christi, TX 78463

              Location of This Business
              2028 E Ben White Blvd Ste 400, Austin, TX 78741-6997
              BBB File Opened:
              2/4/2014
              Years in Business:
              13
              Business Started:
              1/20/2011
              Business Started Locally:
              1/20/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Non-profit Organization
              Business Management
              • Ms. Elizabeth Barreneche, CFO
              • Mr. Rodolfo Ybarra, Director of Business Development/Marketing
              • Ms. Stephanie Mendez, Director of Operations
              • Ms. Tierra Thomas, COO
              Contact Information

              Principal

              • Ms. Elizabeth Barreneche, CFO
              • Mr. Rodolfo Ybarra, Director of Business Development/Marketing
              • Ms. Tierra Thomas, COO

              Customer Contact

              • Ms. Stephanie Mendez, Director of Operations
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/09/2021

              Complaint Type:
              Product Issues
              Status:
              Answered
              I had Sendero as my health insurance company through December 31, 2020. For 2021, I switched to another company because of issues that required several lengthy phone calls to try to resolve them. These included having a copay five times what it should have been, and never receiving an updated insurance card.The current issues: on concluding my policy, I had an overpayment that has never been refunded to me, despite my contacting Sendero repeatedly. The amount was small, about $5.70 if I recall, but it should have been sent to me in January at the latest. I was told I would receive a check in 1.5 months, but months later, I still haven't received it. I also still receive emailed survey solicitations over and over again. They ask about my "recent experience" or "recent medical visit." This isn't Sendero's concern, since I no longer have insurance with them. I was told this would be resolved as well, but I received another solicitation just today.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lynn F

              01/23/2024

              I changed health insurance from another company to Sendero late last year. I was expecting member ID information and cards to be delivered in time for the new year; nothing arrived.In mid-January I received an email linked to 'temporary ID cards,' which I duly followed to an empty page that quickly redirected to the main Sendero site. I went looking for any way to my ID numbers and eventually found the 'members portal'. The trick is, I need my ID numbers to enter it,I tried to log in, used every password I know, and I couldn't do it. Then I selected to reset password multiple times and each time, no reset email arrived to the address I used to set the account up.I called their helpline after hours to find anything out. The recorded message is that I can leave a message and they'll get back to me in *48* hours.I searched for reviews after this, and buyer's remorse is hardly enough to cover my chagrin. I never believed health insurance costing hundreds of dollars a month could result in this, and yet, here it is. Never again, and if at all possible, I'll be moving on.
              Read 2 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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