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Business Profile

Hearing Assistive Devices

Nebroo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Reviews

This profile includes reviews for Nebroo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nebroo has 2 locations, listed below.

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    • Nebroo

      701 Tillery St Austin, TX 78702

    • Nebroo

      701 Tillery St Austin, TX 78702-3738

    Customer Review Ratings

    1.34

    Average of 29 Customer Reviews

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    Review Details

    • Supportive L

      Date: 05/03/2025

      I purchased the hearing aids. They were shipped to me from L.A. Tried them for 3 months. Didn't like them. Contacted nebroo for return info. I had to endure multiple offers designed to avoid refunding my money. I pushed thru. Then they said I was responsible for shipping and offered me 50% and 60% cash return. I pushed thru all of that to get my full refund. Then they sent me an email with shipping instructions that directed me to ship to ******! Obviously international shipping charges are more than domestic costs to ship to **********. Not what I consider to be transparent communication. Disappointed with the product. Disappointed with their return process.

    • Anita E

      Date: 04/25/2025

      Anita E

      Date: 04/25/2025

      I saw an ad for "hearing aids" with this company, named Nebroo. I read the reviews and they were 50/50 in terms of satisfied/unsatisfied customers. I lost my right hearing aid so I was searching the web to purchased hearing aids that wouldn't cost me a lot of money.I ordered a set of hearing aids on April 11, 2025. Today is April 25, 2025, and I still haven't received the hearing aids. They stated to me on confirmation of receiving my order, that it would take 7-10 days. I have contacted the support team via email and phone on numerous dates with the order number and tracking number. I was promised that I would be receiving them any day, but still haven't.I have requested to return the unopened package when it arrives to me. I want to send it back as "REFUSED" and/or "RETURN TO SENDER".I have requested to Nebroo, that since I'm on Social Security, I need my money refunded to me as soon as they have received my returned package. They guarantee a 120 day refund policy.Please contact this company for help in this issue.

      Nebroo

      Date: 05/03/2025

      Hi *****,

      Thank you for bringing this to our attention, and we truly apologize for the delay and the frustration it caused. We understand how important this is, especially given your circumstances.

      Please note that your full refund was processed on April 25, 2025, in line with our 120-day refund guarantee. Depending on your bank, it may take ******************************************** your account.

      We appreciate your patience and understanding, and if you need any further assistance or documentation regarding your refund, please dont hesitate to reach out.


      Warm regards,
      Nebroo Customer Support Team

    • Pete V

      Date: 04/20/2025

      Second set sent as bad as first adjustment does not work

    • Darlene G

      Date: 04/17/2025

      Darlene G

      Date: 04/17/2025

      This company is a joke. Scam. They totally don't work at all sounds like you're in a cave. Went back and forth with these MORONS and to no avail. They kept telling me try them again. I've worn hearing aid for 40 years this is JUNK. To send them back and get your money back cost more the the hearing aids...so iam stuck eith them. DO NOT BUY FROM THIS COMPANY. IF YHERE IS A PERSON THAT WANTS MINE COME GET THEM

      Nebroo

      Date: 04/24/2025

      Hi *******, 

      Thank you for sharing your concerns were truly sorry to hear how disappointing this experience has been for you.

      We want to clarify that weve already been in touch with you and have processed the agreed-upon refund. You do not need to return the hearing aids. We hope this helps alleviate at least part of your frustration.

      We always aim to provide a positive and helpful experience, and were sorry to hear that we missed the **** for you. Your feedback is important, and were using it to make improvements.

      If theres anything else we can do, please dont hesitate to reach out.

      Sincerely,

      Nebroo Customer Support

    • Kate L

      Date: 04/12/2025

      Kate L

      Date: 04/12/2025

      I bought these heating aids and found they did not meet my needs. One phone call with a very pleasant woman resulted in an immediate refund. Couldn't ask for better service.

      Nebroo

      Date: 04/14/2025

      Dear ***** *****,

      Thank you for taking the time to share your experience with us. We genuinely appreciate your thoughtful feedback.

      Were pleased to know that our team was able to assist you promptly and that your refund was handled to your satisfaction. Providing compassionate and efficient service is at the core of what we do, and its truly rewarding to hear that this was reflected in your interaction with us.

      Should you ever require assistance in the future, please know that we are always here to help.

       

      Sincerely,

      Nebroo Team

    • Coco M

      Date: 04/10/2025

      Oh dear. DO NOT BUY HERE. This product does not work. Believe me, I gave it time and energy to really make sure it is not me who is at fault, but the product. It echoes in my head, I sound like I am lisping when I hear myself talk (we had quite a giggle over it, my husband and I), and it gives tremendous feedback. The little aerials that stick out of my ear, make me look like an alien! I can live with that, if the product actually performed adequately, and I could actually hear other people better. The product makes ME sound louder, but not the people around me, so not only do I look like an alien wearing it, I talk strangely, then loud, then soft, and I lisp! This product could create a speech impediment. Then, when I tried to return it, they tried to sell me a higher end product, and if I did not want it, they were willing to reimburse me $70, which means I lose $36. Shipping would be on me if I wanted to return it, another $****** see how this company performs with a lack of integrity?

    • BERNARD T S

      Date: 04/01/2025

      BERNARD T S

      Date: 04/01/2025

      Aids did not work. Requested refund. They have promised it three times and so far nothing. I do believe that they are a scam. The aids are trash. DO NOT BUY THEM.

      Nebroo

      Date: 04/03/2025

      Dear *******,


      I hope you're doing well. I attempted to reach you to confirm that your refund request was processed on April 1st. Please check your bank account, keeping in mind that the processing time may vary depending on your banks policies. Some financial institutions may take a few business days to complete the transaction.


      If you do not see the refund in your account within the expected timeframe, I recommend reaching out to your bank for further clarification. However, if there is anything we can assist you with, please dont hesitate to contact us.


      We truly appreciate your patience and value your business. Please let us know if there is anything else we can do for you.


      Best regards,
      Nebroo Support Team

    • Patricia S

      Date: 03/21/2025

      I think they are crooks. Ordered first pair and after 6 months quit working called and they sent a replacement in December. Now March and it no longer works and when called they only replace one time so the warranty doesn't apply for any replacement. So apparently we received a faulty replacement as it only worked for 3 months. Buy elsewhere apparently.

    • Linda S

      Date: 02/12/2025

      Linda S

      Date: 02/12/2025

      I have contacted these people several times to return the hearing aids I cannot wear , they are too large for my ears. They informed me of several steps I needed to take to return. After following instructions given and packaging items to return to ****** as instructed, the post office would not accept because of lithium batteries. Contacted nebro several times after and was finally told to keep the hearing aids and they would refund 60% of my purchase price. To be refunded to original payment type in 3 days. Would not refund 100% as advertised !They never refunded anything and I cannot get hold of a live person. DO NOT BUY NEBROO

      Nebroo

      Date: 02/17/2025

      Dear *****,

      We sincerely apologize for the frustration and inconvenience youve experienced. We understand how important it is to receive clear and timely support, and we appreciate the opportunity to address your concerns.

      After reviewing your case, we see that you were offered a 60% refund due to the challenges with returning the item. We want to assure you that we are committed to resolving this for you.

      If you have not yet received your refund, please check with your bank or payment provider, as processing times may vary. However, if the funds have not been credited to your account, please let us know so we can investigate further and ensure a resolution.

      We appreciate your patience and understanding, and were here to help. Please reply to this email, and well do our best to assist you as quickly as possible.

      Best regards,

      Nebroo Customer Support Team

    • Teresa F

      Date: 01/30/2025

      Teresa F

      Date: 01/30/2025

      I contacted Nebroo about returning my hearing aids because they do not work and I did everything they said to do to try and make them work. I changed the different tips and I wore them for almost two weeks off and on exactly like they said and they just will not work. I asked Nebroo for a return label so I could return them and they told me they could not do that. *** wanted to charge me $64.00 to return them. Post ****** the same. All I want is to get a refund for these hearing aids that do not work for me. I would NOT advise anyone to order from this company because in my opinion they are a SCAM.. They are not a reputable company...

      Nebroo

      Date: 02/17/2025

      Hi ******,

      Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration youve experienced.

      After reviewing your case, we can confirm that your refund has already been processed. If you have not yet received it, we recommend checking with your bank or payment provider, as processing times may vary.

      Regarding our return policy, while we do accept returns, we do not currently offer prepaid return labels. We understand that shipping costs can be an inconvenience, and we truly appreciate your feedback as we continue working to improve our policies.

      We regret that our product did not meet your expectations, and we appreciate the opportunity to address your concerns. If you need any further assistance, please dont hesitate to reach out.

      Sincerely,
      Nebroo Customer Support Team

    Nebroo is NOT a BBB Accredited Business.

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