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ComplaintsforUrban Atx
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Complaint Details
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Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have had a very horrible experience with Urban ATX standing behind their product and their shotty subcontractors. I have had **** issues with my new home since purchasing, even before moving in, and Urban ATX have ignored my needs and concerns, or have claimed that the problems do not exist after having their expert examine the ***** Multiple other reputable **** companies have come to evaluate and have found incorrect installation and equipment malfunctions, necessitating costly repairs and now replacement of my entire **** system, due to the issues. The poor installation and craftsmanship have led to thousands of dollars in water damage in my home, a brand new construction. The **** units I have should last 10 years on average, and mine started failing almost immediately, and at 3 years are completely failing and must be replaced and have caused severe damage to my home. Also, Urban ATX never addressed multiple problems and issues I reported on my punch list, and at the one year ***** even though they promised to. These include painting issues, trim issues, window issues, and pool issues. I would never recommend Urban ATX again to any friends or family.Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is the builder of the unit I reside in. They agreed to cover warranty repairs for 12 months from the time of purchase. During this time they have not upheld the terms of that contract as they have not done any of the agreed upon or requested repairs that are under warranty and are unresponsive to any communication sent to them.Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is the builder that built our home. The home came with a 12 month home warranty. After issues with the company serving the warranty for them (which i reported to them) they opted to service the warranty claims themselves. After an initial period of activity the builder just stopped responding to communication to finish the warranty claim. This includes finishing a ceiling that incurred a small amount of damage due to a leak, as well as aspects of the siding that need a full repair. They in affect have breached their contractual obligation to provide a warranty for the duration intended and to service that warranty appropriate.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1005 E St Elmo Rd Building 7, Unit 702,
Austin, TX 78745
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.