ComplaintsforPreFix Inc.
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 9, 2023, Prefix techs arrived to repair a hole in my garage ceiling adjacent to my attic access. For $730, the|y were to replace the broken drywall which they did in 5 hours. The problem is in replacing the drywall, they covered the attic access. When I questioned the need for the access, they said to contact the office. When I contacted the office, they said they would make an attic access for an additional $300. I feel the access should be part of the original project. City code IHB TB ***** Attic Access Requirements (IRC) Issued April 24, ****, requires an opening shall not be less than 22 inches by 30 inches. I don't believe I should pay to fix what they did not completeBusiness response
06/28/2023
Our team is in communication with our member (customer - *************************) to provide the requested repairs to install attic access at no additional cost. We will have this repair scheduled once a date is reviewed and confirmed with ************** this week. He will receive scheduling confirmation today, 6/28 for when the repairs will be completed by our Central Operations team. Any further requests or needs can be directed to our Associate Director of Central Operations, ***********************.Customer response
06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
02/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was quoted an amount of $675 for work to be performed on my home, which I approved based on that quote. There was no discussion about an increase in cost during the work, but when charged, I was charged $1310. In addition, the work is still not complete. I have tried to discuss this issue with the person who provided the quote and the Home Manager that was assigned. No one has made an attempt to contact me to resolve this issue or attempt to explain the extra charges.Business response
03/13/2023
I have attached our response to our member and explained the reason for the additional charges but failure in process to confirm the additional charges due to the expanded scope of work. I will be issuing the member a refund for the additional charges that were not reviewed and approved on site before charging the member's form of payment. If there are any additional questions or concerns regarding the response to this quote, please contact me directly, *************************, Director of Operations, PreFix, ****Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Requested Prefix assist with a drainage issue to my HVAC cooling system. Business came out on 5/23 to assess and diagnose drainage. Came back out on May 31st to repair drainage pipe, but did not complete job. Service technician stated that another technician was required to finish the job and they would return the same day. No one returned on May 31st to finish job. I reached out to business on June 1st and 2nd 2022 to get a follow up of my services being completed and spoke with ************************* on June 2nd. ****** stated the services were not a priority and there was more urgent HVAC services needed, therefore no one had followed up with me. My card was charged twice $79 on May 31st and $159 on June 1st for services that were not completed. I am requesting to file a complaint for services not completed.Business response
06/13/2022
Good afternoon,
Our response:
We provided a refund in full for the service visits relating to the scope of work of the request, totaling $238 as well as refunding the recent subscription charge for the month of June ($40). In addition, we reviewed the entire interaction with our entire team and our expectations for service delivery and also timely and accurate updates to our members. We communicated these failures in our process to the complainant. Lastly, we offered to assist in coordinating final repairs with one of our trusted partners to assist in completion of any outstanding work.
Please let us know if there are any additional questions.
Best,
*************************
Director of Operations
PreFix, Inc.
Customer response
06/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Zsaval ******
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.