Business ProfileforTPx Communications Co.

What the business committed to provide me: The business has committed to providing me with VOIP telephony services, and internet connectivity services, as well as support for these services.What the nature of the dispute is: The business has failed to provide resolutions or responses to multiple requests and incidents over the past 12 months, including incorrect billing incidents, failed equipment delivery incidents, as well as service change requests. These failures to provide resolutions or responses results in myself spending an unreasonably and excessive amount of time providing support and guidance to TPx on how they should be conducting their business. The effort that myself and my business spend on providing this support and guidance to TPx is not appropriate and significantly disproportionate considering the services that TPx has committed to provide to me - resulting in myself and my business more often than not having to escalate requests to various departments within TPx before clear responses are given. It is more apparent that I am now providing services to TPx, rather than themselves committed to provide me with services.Whether or not the business has tried to resolve the problem: No, the business sends automated and non-resolving statements such as "your case is now closed", "Reviewed all the cases and assigned to another team", "This will be reviewed next month", "We're looking into this", "a subsequent case has been opened".Case numbers being referenced: CS00001092776, CS00001124797, CS00001124798, CS001124791, CS00001124792, CS00001124804