ComplaintsforGoMedigap
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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I got three calls today wanting to talk about more ******** coverage. I made it clear the first call I wasnt interestedInitial Complaint
10/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
GOMEDIGAP calls me multiple times every day. Ive blocked their phone number but they get through with different phone numbers. When I pick up the phone they hang up without saying anything. It has been going on for weeks.Business response
12/02/2021
This customer has been added to our do not contact list. However, We believe these calls are not from eHealth (parent company of GoMediGap). We have received reports that there are people falsely claiming affiliation with eHealth to conduct telephone scams. These people call many times, often mention the names of other insurance companies as well, and may be using health insurance as a pretense to phish for personal information or payment card information. Because these scam calls can spoof the caller ID number, these calls may appear to come from the area code of the call recipient or, in some cases, the calls may even appear to come from a legitimate customer service line. These scam calls are illegal and not authorized by eHealth, so we have reported the issue to relevant government authorities. We are working on trying to find the source of these fraudulent calls. If you are willing to provide us some details to help in our investigation it would be much appreciated.
You are welcome to use the link below that will route you to our website: https://news.ehealthinsurance.com/news/avoid-telephone-scams-that-use-ehealths-name
Best,
Tej
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.