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ComplaintsforJewelry Express (inside HEB)
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
**** whom I believe to be the owner sold me what he described as 10kt gold jewelry. A necklace and Lords supper pendant (which he also switched for a smaller one while my back was turned). My daughter witnessed this. So as I always do after purchasing jewelry I took it to ensure it was real. After taking it to the **** Shop to have it tested; the attendant got her magnet and placed it near the jewelry. Immediately the jewelry swayed to the magnet and she said it is not worth anything. It is a metal with less than a 10kt dip. At which point I went back to the store and informed **** that he charged me $490.00 for jewelry that was NOT gold and I was worthless. The first thing he said was you took this to the pawnshop? I said yes I always do. He proceeded to test the chain with acid and I informed him of the magnet test. He said no I dont trust them. I let him know that since I now didnt trust him to just refund my money. He then refused even though I gave him the jewelry and receipt. I told him I would file a police report and take him to small claims court. He told me do whatever you want. I also let him know he switched the pendant out when I wasnt looking also. He then accused me of being ****** because it was smaller. I explained that I was ****** because he sold me worthless metal at real gold prices.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.