12 Customer Reviews
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Review from Madelyn N
2 stars07/15/2024
I went to the Kendra Scott store a month ago and bought a necklace and customized it. It broke a week later. So Wednesday, July 10th I contacted Kendra Scott service and waited for 2 days, no response. So on Friday, July 12th I look again to make sure I contacted the right email, it was right. I called them and I had bad service and it hung up, the lady was nice and called back again and the call hung up. I called again and no one answered. The call said customer service is busy at the moment and will call you when they are available. After this, no one called. So I emailed again on Friday, July 12th Someone answered but the thing is after I answered their questions on email I didnt get a response back.Its now Monday, July 15th. Im disappointed about this. It doesnt take this long to respond back.Review from Sam H
1 star12/21/2023
DO NOT ORDER FROM KENDRA SCOTT ONLINE! I paid extra for 2 day shipping on an order i placed later in the day on 12/12, expecting at the best for the order to arrive on 12/14, but more expected it on 12/15 due to the time I placed the order. When shipping details finally came through, it wasn't getting delivered until Monday. I contacted therir service email 3x asking for a credit for the 2 day shipping I had paid extra for. As of today, 12/21/23 still no response.@ Kendra Scott, if you are unable to fullfill orders for people who pay extra for 2 day or rush shipping, do not offer it. You also need to look at how your customer service responses are handled in a timely manner.Review from Laura T
1 star12/19/2023
Horrible customer service. Ordered 12/03, supposedly it was shipped 12/06. Tracking shows it never has been processed. Called, emailed and live chat with no response. Worst customer service.Review from Sophie G
1 star12/07/2023
Horrible ****************** I had an issue with an order and was told to call customer service. I called them a total of 14 times and could never get in touch with an agent. I also emailed their service email 3 times and never got a response. I also did the website live chat and was told all agents were busy. This was two weeks of trying to fix my order. I was finally able to get help from a lovely employee at the ************* location. Kendra Scott customer service needs to do better!!!Review from Samantha C
1 star12/01/2023
Sent wrong items, never answer the phone. Horrible customer service.Review from Marilyn C
1 star11/22/2023
****************** 11/19/23 Never received my online order. **** has no record of delivery to my address. They are not offering any solution to this problem. Buyer bewareReview from Catherine W
1 star06/08/2023
Will not be buying from then again. Terrible customer service. Very upset with how they've been handling an exchange because a stone fell out a few day's after mother's day. It was a special gift from my bonus kids and now I've shipped it to them and I have nothing.Review from Mary H
1 star12/05/2022
Horrible customer service. I have asked repeatedly to be removed from text messages and alerts. Not able to contact corporate offices without getting a recording. Text messages going off at midnight yo 1am.Never again will I buy anything from themReview from Are F
1 star07/03/2022
When I bought a necklace using my birthday coupon, I was also given the offer of adding other necklace chains to my order so I did. When I received my order, I only got the one I bought. I called them and emailed them about the issue. ******* from customer service said "it was an error, I was not supposed to get that offer" so they cancelled the other items. Then, I told her I wanted to return the necklace I bought since they did not send me the other items, they do not keep their word. They give you offers so you make purchases and then they cancelled those items. She said I am not allowed to return it because I bought it using the birthday code. I understand that, but in this case, it was their mistake, not mine. After all, she just ignored my emails and the issue was not resolved. I advise other customer not to believe in the offers they give, they just want you to make a purchase. Be careful with them. I do expect a solution to my issue.Review from Debi L.
1 star01/18/2022
I purchased a necklace in December 2020 and in May 2021 a stone fell out the necklace. I contacted customer service and was told to call where I purchased it which was Dillards. I contacted Dillards and was told that Kendra Scott has to attend to this. I contacted customer service again and they told me to take pictures and send which I did. Its been several months and they have not replaced or refunded, so I contacted them again and same story, reach out to Dillards and they said contact Kendra Scott customer service which I did several times. They have refused to make my purchased good. Now I can not wear necklace and have nothing to show for the money I spent. I also wrote to the *** ***************** on Jan 13, 2022 and I have not received nothing from him. I just want my money back since apparently I can not wear the necklace. I never buy myself anything nice and I finally did and this happens to me. Please assist me.
Kendra Scott Response
01/21/2022
Hi ****, Thank you so much for your feedback. We take customer service very seriously, and I am deeply sorry that you did not experience that. We do ask that returns and exchanges for purchases made with an authorized Retail Partner be made through the store of purchase. Additionally, we no longer carry this style of necklace and have been sold out since August of 2021. We'd be happy to have a member of our ************* team reach out to you and look into your options.Again, we appreciate you taking the time to express your concerns and I will make sure to pass along your feedback to the appropriate department. Thank you.
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