Business ProfileforAgave LD, LLC

I am so disappointed with Agave LD. They have provided lawn maintenance for over 2 years and we were pleased. So, when our tree died from the freeze, we hired Agave to replace it with a 30 gallon ******** Oak. I received a quote via email to remove the current tree and roots, remove the single layer stone surround, plant the new tree, and put mulch around it. Our current tree already had a single layer stone surround so I wanted that to be put back in place. I was told Agave will only do a 2-layer stone surround with rebar. We agreed they would keep my stones to use and just charge me for the additional stones needed to add the 2nd layer plus rebar and mortar and labor. This added approximately $500 to the quote for a total of about $1781.45.We were required to pay 50% of the quote in order to schedule the service. We approved for the payment to be debited from the card on file. We were charged TWICE at a rate of $964.21 for a total of $1928.42, which is $146.97 over the quoted price and they didnt provide receipts for the charges. When I called to get one of the charges reversed, Agave refused to refund the extra charge and stated I just wouldnt owe anything once the job was completed. They ended up completing the job within the week but its not even close to what I was charged for! I got a tiny 15 gallon tree and my single layer of stones put back with mortar. I called and asked for an itemized bill and was told Agave doesnt provide those, that its just a block quote with everything lumped together. What kind of company refuses to provide an itemized bill showing exactly what the customer is being charged for? When I stated I did not receive what I was quoted and charged for, the rep stated she would have a manager call me. Nobody ever called. I will be canceling all services with Agave and expect an itemized bill, an updated bill to reflect the materials and work actually used and completed, and a refund for the difference in supplies and labor.