ComplaintsforUrban Dirt Landscaping
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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My homebuilder contracted Urban Dirt to landscape the yards in the *********** nerighborhood in 2021 for my rental property. The landscapers have done a poor job of laying the sprinkler pipes some of which are actually on the ground, instead of being buried in. As a consequence, one of the pipes exposed was broken and water has been leaking and rest of the lawn is dying as the sprinkler that are downstream were not turning on due to the low water pressure beyond the pipe leak. I have spent $900 to fix the leak, rebury the lines and re-sod the area. In addition to this issue, the sprinklers were not fully installed as per the landscape design and the front side of the house that needs 3 spinklers, had none. This resulted in adidtional $500 to add the 3 spinklers heads and lay the lines to the side of the lawn.Business response
06/22/2023
Urban Dirt was not contracted to install any irrigation in the *********** neighborhood. Brookfield Residential is the developer of the community, they contracted with another company to install all of the irrigation and landscape initially. Urban Dirt does provide landscape mowing to the *********** neighborhood, but is not responsible for any of the damage concerning install that ******************************** has reported in this complaint. Please contact the Developer of the property, Brookfield Residential to determine the name of the company responsible for the irrigation install at your home.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.