Business ProfileforAmerican Campus Communities

After living and working at ********************* in ************, I have nothing to say except avoid living or working at an ACC property. Their corporate office doesn't care about their residents nor their employees. Offering abysmal pay and living conditions, while continuously raising rates beyond reason for the apartments they offer. I have lived here for 2 years and here is what I have experienced:1. Employees are encouraged to blatantly lie to prospective residents on tours in order to sell their product. The model apartments are kept at a way higher standard than the actual resident apartments, after all, they only care about getting students to sign a lease. Residents tour a beautiful model (Which even in themselves are falling apart and basically taped back together so they just look appealing) and then move into an apartment which may not even be fully ready. I have seen friends move into cockroach-infested apartments, apartments where maintenance wasn't fully completed, or even where they weren't fully cleaned! An absolute bait-and-switch. 2. In the beginning of 2024, they decided to do a property-wide flooring project, where residents were forced to pack up their belongings and store them away in closets or in provided bins (which were laughably small). Then, they tore out all of the current flooring and installed some cheap vinyl flooring which began immediately scratching and peeling up. They did not clean up after themselves, and residents moved back into a filthy, dust covered apartment. My apartment in particular also had flooring glue and floor leveler spilled throughout that simply won't come up off of the floor, and they broke both my toilet and my front door, which could no longer lock properly. I came home to my apartment torn up AND left unlocked. This all came after less than 2 business days notice DURING my finals week. This showed absolutely no respect for the residents or their wellbeing.I could say much more, but have limited characters

Hello ****,
Thank you for bringing your concerns to our attention. We truly appreciate your feedback and apologize for any inconvenience or frustrations that you were caused during your stay here.
In reviewing your concerns, we would like to explain how we have assisted other residents in your situation and what we can offer you to remedy these issues.
Firstly, we would like to thank you for your tenancy over the past 2 years. We value you as a resident and as a former employee of ***.We realize that the model apartment does have a certain look and appeal which is used to sell our apartments. However, there is a model disclaimer that is displayed in the model unit and is also explained in the lease agreement. The model is intended to be a representation of the general quality of the apartments leased to residents, but this *** vary depending on the unit location or floorplan type. This is something that all staff are trained to explain to prospective tenants when touring the model.
Pest control issues are of the highest importance to us, and we act immediately when a report of infestation is brought to our attention. To get ahead of these possible pests, we have implemented weekly inspections of all buildings that are on a scheduled rotation. If there are units that are found to be infested with pests such as roaches, they are treated the same day.Some infestations do require multiple treatments based on the severity.
We undergo a structured and detailed turnover process, but we realize some maintenance items *** get overlooked from time to time prior to a resident moving in. We encourage residents to complete their online unit condition form when they move in to document any damages or issues that *** have been overlooked so that we can address them. Any emergency maintenance item is handled first, and all other requests are responded to based on the order they are received by our team. On the August move in day, we have vendors at the ready to respond to any cleaning, painting or maintenance issues that are reported to the team same day. If anything is not to a residents satisfaction,we do our very best to ensure that we make it right as soon as possible.
We apologize that you did not have a good experience while your unit underwent the transition from carpet to plank flooring. This project was intended to be a huge upgrade to the overall property furnishings. We realized that this did affect some of our student residents who were still actively engaged in their studies, therefore we did our best to accommodate any resident requests for rescheduling as we received them. We have been able to remove residual glue from the floor installation by sending our cleaning vendor to any unit where this is reported and have them thoroughly clean the floors and would be happy to offer you the same. We are aware that the product itself was not consistent in all units and in our tower building specifically, we have witnessed the issues you and others reported with its durability. These concerns were escalated to the *** construction team who is working with the vendor on this project, and they are currently in the process of determining a resolution and timeframe on this matter.
We are sorry that your toilet was left wobbly after the flooring was installed and that your door was damaged and left unlocked due to the damage caused. We received your work orders for these items and the door request was responded to within 24 hours of receiving it and the toilet within a few days of receiving it. We apologize if our response to these work orders was longer than expected, but we make sure to respond to our highest priority work orders first unless the item is preventing you from living in your unit as normal.
We would like to thank you once again for voicing your concerns and we would welcome you to contact the office if you have further questions or concerns. It is the position of ********************* and *** to provide the best experience in student living to all residents and we pride ourselves on making the community a place where you love living.