ComplaintsforAmerican Campus Communities

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There is visible black mold in the apartment unit that management/maintenance refuses to clean. The windows in the unit do not open, maintenance is unable to fix them. The air filters are caked in dust, dirt and grime, the maintenance team does not maintain anything. Theres a locked closet in every unit that is never accessible to clean - it holds the water heater that regular breaks and leaks into the floor and ceilings of the unit below.

  Business response

  06/17/2024

  Hello,
  
  Thank you for sending this over.
  
  We looked in our system and were unable to locate this resident by name or phone number. Without an accurate unit number, it is hard for us to act on the items listed below.
  
  The closets they are referring to are locked during a residents stay with us, however, we do quarterly air filter replacements that require our staff to replace air filters, as well as ensure these closets are in good order. Since we cannot enter units unannounced for the most part, we rely on these walks, as well as the residents to inform of us of any issues within their apartments. Anytime there is reports of a leak or damage to a water heater we act on high priority to get a solution as quickly as possible.
  
  The windows they mention are a recurring maintenance work order on property as we are reaching our ten-year threshold and require replacements on some of our windows. Like what is stated above, we would need a work order to be able to enter the unit and address their concerns regarding the window(s)within their unit.
  
  We would love to address the concerns of this resident and provide them a solution if we could know the apartment number in question. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am filing this complaint on behalf of *************************** for the following reasons:On July 23, 2023, ****** entered the premises at ***************************************, with a start payment of $350.58 for eight days of July rent. The lease was set to begin on August 1, 2023, with a payment of $934.00. ****** clearly stated the lease would continue consecutively for 12 months, expiring on July 31, 2024, with no renewal. However, the apartment managers have been alleging that the contract expires on August 31, 2024.On June 8, 2024, unjustified fees amounting to $135.00 were charged because the computer system incorrectly charged the wrong account. I did correct the account number of this issue after they informed me of a system in malfunction.The contract and its conditions are ambiguous. I explicitly informed them on July 23, 2023, that the stay would only be for one year. Therefore, I am formally notifying you that my last day at the property will be July 31, 2024.In the fall of 2022, I was informed that the rent for the premises would be approximately $3000.00. However, I now notice they are charging $4136.00, which makes it uncomfortable for me to live with unknown people.Thank you for addressing

  Business response

  06/24/2024

  All leases for the current lease term end on August 31, 2024, with a renewal option offered to extend beyond that date. While we do not have leaseholder information for the customer, leaseholders may obtain account information by contacting the leasing office directly at ************ or ********************************************************

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This complaint involves Lease #****** at an American Campus Communities student apartment complex in College Station TX. When the lease ended at the end of the school year, we were charged for 4 expenses on May 20, 2024, related to cleaning and damages at the apartment without any notification or explanation of any of those 4 charges. I attempted to contact Callaway Villas directly about this issue starting on May 21, but my 3 emails and 2 voice mails have gone unanswered. My investigation has revealed that 2 of the 4 expenses are legitimate cleaning and trash expenses, but the other 2 expenses for 'small item removal' and 'common chair replacement' cannot be justified.It's not fair to charge students hefty cleaning and damage fees without thoroughly explaining the specific charges in a timely manner. We have given CV two weeks to provide explanation of the charges, with no response. A justification of these charges by CV or ACC at this point is unacceptable, and we are seeking a billing adjustment to reverse the two unjust charges.

  Business response

  06/07/2024

  Good afternoon -

  Management has been in touch with ****************** and his daughter.  We have come to an agreeable solution for both parties and the situation has been resolved. 
  
  Thank you!

  ***********************

  Callaway Villas General Manager

  Customer response

  06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing regarding a recent issue I have encountered with a collection agency hired by Mercury Apartments. This agency has demanded additional payments that I believe are unwarranted and have adversely affected my credit. Despite multiple emails and requests for clarification sent to Mercury Apartments, I have not received any follow-up communication addressing my concerns. I have attached our documented move-in files that we have been in communication with you then all emails stopped on your end.From: ************************* <*************************> Sent: Thursday, August 24, 2023 11:23 AM To: '*****************************' <******************************************>; ************************* <***************************************>; ****************** <****************>Cc: ************************** <************************>; ********************* <*******************>Subject: RE: Mercury 3100 / Unit #***-A / Account #******** Given the seriousness of this matter and its impact on my credit, I am prepared to involve my legal counsel. I have diligently documented and recorded all details, including the move-in and move-out conditions, to substantiate my position.

  Business response

  06/07/2024

  Dear *****,
  
  We acknowledge your concerns related to your time at ******* 3100 and we understand the frustration that this situation may have caused you. Please be aware that Mercury 3100 was recently acquired by a new management company, and as such, we cannot directly address issues related to previous management's actions or decisions. However, we take all complaints seriously and are committed to resolving them to the best of our ability.
  
  We recommend contacting the previous management company, Greystar, directly to address your concerns. If you require assistance in obtaining their contact information or need further guidance on how to proceed, please don't hesitate to reach out to us, and we'll do our best to assist you.
  
  We apologize for any inconvenience this may have caused and appreciate your patience and understanding in this matter.
  
  Sincerely,
  
  American Campus Communities

  Customer response

  06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am trying to re-let my hosing with American Campus at 7 street station in *********, ******. They told me that once the new tenant submitted the application, they would call them the next day to confirm the details. That evening, the new tenant informed me she submitted the application.? On May 9th, the new tenant texted me saying they hadn't received any calls. I emailed the office, informing them that the new tenant had submitted the application and asking what else both parties needed to do. I haven't received a reply to this email yet.? On May 10th, the new tenant texted me saying they called the leasing office twice asking why no one had contacted them. The office told them that someone would contact them next Monday. I wrote another email to the office and with no reply too. On May 13th, the new tenant called the office at respectively to inquire about the progress but didn't receive a definitive answer.? On May 14th, the new tenant informed me that they couldn't wait for the office's response anymore because they never contacted either of us to inform about any progress. They urgently needed to confirm the place they would be living in, so they found another place where they could sign a lease immediately. I raised all the previous issues with the office and informed them that we needed to discuss leasing for ***** July, and August. The new tenant informed me that the office finally called them to update on the progress. Office manager sent me an email, informing me that the new tenant wasn't interested in the leasing and mentioned attempting to contact them for an ID check on May 7th, which didn't receive a response. I directly sent a screenshot of this email to the new tenant, who told me that the office was lying because they told them on the phone that it was their first attempt to contact them. So the re-let failed because of the inactive within the office and cause me a financial damage to pay more than $2200.

  Business response

  05/23/2024

  We sincerely apologize for the delay in our response to the person who submitted an application. While we are not attempting to make any excuses, both members of our management team were unexpectedly out of the office during this time period due to personal reasons, leaving us in an extraordinary circumstance without management in the office for several business days. This does not reflect our normal standard of responsiveness for our company, and we are very sorry. That said,  we have continued to advertise ****'s lease, and we have currently found a new resident to take over the resident's lease beginning July 1, 2024. Tinat will be released from their agreement effective June 30, 2024. 

  Customer response

  05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son is a student at the ***************************. I was seeking an apartment for him for the school year 2024/25. While speaking to the Leasing Agent at ************, I was informed that if I don't lock in now, the rates would be going up as we get closer to the next year. Feeling pressure, I signed the lease. On April 25, I checked on the apartment and the rates had in-fact dropped. I attempted to rectify the situation by asking for the rate that is now offered. Especially, since I was never told the rates may drop. However, I was denied.Had I been informed the rates may drop, I would accept the responsibility. But that wasn't told to me. In fact, I was told the opposite. I was told the rates would be going up. I believe this is an unfair business practice and I am seeking the present rate of &834/month. I am no locked in for $944/month. I will be responsibile for $11,328 for next year. I'm not asking to get out of the lease. i'm asking for a fair adjustment.

  Business response

  05/08/2024

  Hello ******,
  
  Thank you for reaching out. Pricing decisions are based upon data and conditions prevailing at a given point in time.  We base our pricing on various factors such as - competitor pricing, changes in supply,university enrollment and other factors that affect the market. It is desirable to increase prices from the point at which we begin marketing until the point we complete our leasing for a given lease term.In many cases this  is what happens and typically peoplewho sign at the earliestpoint enjoy the lowest rates. However, if sales are slower, it is sometimes necessary to offer special rates or incentives. We are  not able to rewrite contracts for persons who already signed a lease at an earlier time for the then advertised rate.There are non-monetary benefits available to residents who take the initiative of signing leases early. Early signers typically receive advantages in terms of unit selection, room and roommate assignments and minimizing the cost of moving (for our renewals).  If you wish at this time to get out of your lease agreement you can relet your space. This means you would find someone to fully take over the agreement and once that person is found you would pay the $300 relet fee per your lease agreement. You can begin this process in your portal by filling out your intent to relet request. If you have any more questions about this process you can reach out to our office.

  Customer response

  05/09/2024

  Complaint: 21639202
  
  I am rejecting this response because: The response does not give any satisfaction.  I understand the concept of supply and demand.  This is not the issue.  The issue is the deceptive practice your employees engage in when they don't tell the truth.  I was told that if I do not lock in quickly the rates WILL go up the closer we get to the semester.  Which was false.  I should have been informed that the rates fluctuate based on what you stated above.  Then, I would be an informed consumer and it would be my responsibility as I have all the information to make a decision.  This is not what occurred.  This is unethical and unacceptable.   To add insult to injury you offer me to sublet for a fee of $300.  There is nothing special about this.  I would have to pay this anyway.  

  The lease is a contract and the law states if both parties agree to void it then it voidable.  So to say, there is nothing you can do, is also not true.  I am willing to sign a lease for the advertised price of $843.  The fact that you are not willing, confirms your belief that the deceptive practice is acceptable and preferred.  In addition, it should be noted that your ****** rating is 3.2.  Not to meniton, I wrote the *** ***************************** two times and he never responded.  Those should have been a red flag for me.  But my son really liked the place.

  
  Regards,
  
  ***********************

  Business response

  05/13/2024

  Hello ******,
  
  Thank you for the additional feedback and outlining your concerns. We apologize for the confusion or frustration caused here. At any point during the leasing process,the rate can increase or decrease. We recommend signing and locking in the current rate offered at the time to avoid any change and ensure the space is guaranteed based on the availability at signing. Based on our data, market conditions, and slower sales, we are within the right to offer special rate or incentives. We are unable to rewrite contracts signed previously to reflect the current special/rate. As previously communicated, to get out of the lease agreement you can relet your space by finding someone to fully take over the agreement. We are willing to waive your $300 relet fee for this process. If you are interested in this process, please complete the Intent to Relet form in your portal. Please let us know if you have any questions!
  
  Thank you.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I attempted to rent a 2b2b private apartment from *************** in 2022. I paid application fee $199 and administrative fee $149, and the total is $349 after their promotion, intending to applying for this specific plan. During the application process, I was required to list three preferences (see Picture 1), but since the only floor plan I desired was the '2b2b private' option, I included two additional choices.Upon reviewing their available floor plans (see Picture 2), I observed that they had fewer vacancies for 2b1b and 4b2b units compared to the 2b2b private. Notably, when they did have availability in '2b2b private' layout, there were already waitlists for other floor plans. So that I can make sure that the '2b2b private' option is my only option to be assigned.After completing the payment and receiving receipt (see Picture 3), I discovered that '2b2b private' had "limited availability"(Picture 2 is earlier than I finished the payment so it doesnt represent the status of floor plans when I paid fee),and when I finished the payment, I noticed that unlike my friend, who applied earlier and promptly received a contract, I did not receive one. Upon inquiry (see Picture 4), they told me they didn't have '2b2b private' availability even though they showed they have "limited availability". They refused to pay me back and they said they would contact me if a'2b2b private' unit became available in September, and still, they didn't guarantee anything because they said "might be an opportunity", and by then, it would be too late for me to secure accommodation for my program starting in August.As a new international student, I was initially unaware of the applicable laws. Consequently, I did not contest the fee charged by Chestnut Square at the time. However, upon gaining familiarity with American laws, I now believe that the fee they imposed was unjustifiable. I seek reimbursement of this fee (see Picture 6), as I feel it was unreasonable given the circumstances.

  Business response

  05/03/2024

  Dear *****,
  Thank you for reaching out to us regarding your experience with ***************. We appreciate the opportunity to address your concerns and provide clarity on the matter.
  First and foremost, we understand your disappointment regarding the availability of the specific floor plan you desired. At ***************, we operate on a first-come, first-serve basis for leasing, and while we strive to accommodate our residents' preferences to the best of our ability, availability is subject to change at any given moment. We apologize for any inconvenience this may have caused you.
  Regarding your application and administrative fees, we want to clarify that these fees are non-refundable, as stated in the terms and conditions of the application process. These fees cover the administrative costs associated with processing applications and securing living arrangements. While we sympathize with your situation, unfortunately, we cannot refund these fees as they are standard practice in the industry.
  We understand that you were specifically interested in the '2b2b private' floor plan and included it as your top preference. However, as you may know, availability can fluctuate rapidly, and despite our efforts to provide transparency regarding the status of available units, we cannot guarantee the immediate availability of any particular floor plan.
  We did have options available in your third choice, and while we understand that it may not have been your preferred option, we strive to ensure that all our residents have access to suitable living spaces. We want to reassure you that as long as you are not applying for the waitlist, we can guarantee you a living space within our community.
  We regret any confusion or frustration you may have experienced throughout this process. As an international student, we understand that navigating housing options in a new country can be challenging, and we apologize for any inconvenience you may have faced.
  Please know that your feedback is valuable to us, and we will use it to improve our processes and communication moving forward. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We appreciate your understanding and patience in this matter.
  

  Customer response

  05/06/2024

  Complaint: 21601959
  
  I am rejecting this response because:

  As per the *** I initially uploaded, my three choices are 2b2b private, 2b1b private, and 4b2b private in Picture 1. You replied to me and said you have a 4b 2.5b (Picture 4-4), which is not my third choice. Therefore, your statement "We did have options available in your third choice" was incorrect. The reason I paid these "non-refundable fees" is because you said you have "limited availability" of 2b2b rooms, but in effect, you dont have any. The wrong information on your website made me pay these "non-refundable fees", I am thinking this is a FRAUD. Hence, I am not supposed to pay for fraud. Even in the last email, your statement "We did have options available in your third choice" is a lie. 

  
  Even though you mentioned those are "non-refundable fees", that should be based on the circumstances where you have rooms but I no longer wish to stay with you, or I didnt get the room due to my own mistake, such as not signing the lease in time. But the fact remains that it is your mistake that you provided the wrong information (you said you have "limited availability" while you have no rooms); thats entirely your mistake.

  
  I wont pay for mistakes that are not mine, and I will never give up arguing and pursuing legal action.
  
  Regards,
  
  *********************

  Business response

  05/16/2024

  Hello *****, 
  We appreciate the opportunity to clarify the situation.
  Upon reviewing our records from 6/3/2022 , it appears that you selected the 4-bed, 2.5-bath townhouse during the application process. However, we had availability in both of our 4-bedroom floorplans at the time you applied. As stated in our policy, we lease on a first-come, first-serve basis. From your documents, it looks like the screenshot was from before you submitted the application. Below is what we have listed in your account from after you submitted it.
  
  Our intention is never to provide misleading information, and we regret any misunderstanding that *** have occurred. The "limited availability" message refers to the high demand for certain floorplans, which can change rapidly.
  Unfortunately, as per our policy, we cannot offer a refund for the non-refundable fees, as options were available at the time of your application. These fees are in place to secure a spot based on the availability at that moment, and they ensure fairness in our leasing process.
  We strive to provide accurate information and a transparent leasing process. We apologize if this situation has caused any frustration or inconvenience. If you have further concerns or need additional assistance, please do not hesitate to reach out to us directly.
  Thank you for your understanding.

  Customer response

  05/18/2024

  Complaint: 21601959
  
  I am rejecting this response because:
  

  Firstly, I doubt the reliability of the screenshot you uploaded. I have uploaded the original proof this time. Even though it is the chat I had with my friend in Chinese, you can see the date is 03/30/2022. I finished the application and never changed it. As a system owner, you can easily change my application record or offer a random picture from other applicants. So, I doubt its from me or that its real.

  Secondly, you admitted that we regret any misunderstanding that *** have occurred. The limited availability message refers to the high demand for certain floorplans, which can change rapidly. This means you admitted your system updated slower than your real circumstances. This led to me paying $349 when you showed limited availability while you had already sold out 2b2b private units. As for proving that the screenshot showing limited availability and my application submission happened simultaneously, I can't provide the screenshot because I didnt take it at that time. Even if I did take the screenshot, if I hadnt submitted the application and taken the screenshot simultaneously, you could still argue that the screenshot was taken two minutes earlier than the application submission, and the system status changed within those two minutes.

  However, the email screenshot in my initial statement, from 4-3 to 4-5, can prove that I asked you why you showed limited availability for 2b2b private when you had none available. You didnt deny this and asked me to change my preference. But no matter what my third preference is, I paid the fees because your system showed limited availability for 2b2b private, not waitlist. You should update your system immediately when you no longer have 2b2b private units, like other floor plans. The 2b2b private option was presented on your website as limited availability when I paid, not waitlist.

  I dont care about your policy regarding non-refundable fees; we follow your policy assuming we are at fault. However, in this case, it is your fault. Therefore, you should return the money due to your misleading information.

  
  Regards,
  
  *********************

  Customer response

  05/20/2024

  Complaint: 21601959
  
  I am rejecting this response because:

  Firstly, I doubt the reliability of the screenshot you uploaded. I have uploaded the original proof this time. Even though it is the chat I had with my friend in Chinese, you can see the date is 03/30/2022. I finished the application and never changed it. As a system owner, you can easily change my application record or offer a random picture from other applicants. So, I doubt its from me or that its real.

  Secondly, you admitted that we regret any misunderstanding that *** have occurred. The limited availability message refers to the high demand for certain floorplans, which can change rapidly. This means you admitted your system updated slower than your real circumstances. This led to me paying $349 when you showed limited availability while you had already sold out 2b2b private units. As for proving that the screenshot showing limited availability and my application submission happened simultaneously, I can't provide the screenshot because I didnt take it at that time. Even if I did take the screenshot, if I hadnt submitted the application and taken the screenshot simultaneously, you could still argue that the screenshot was taken two minutes earlier than the application submission, and the system status changed within those two minutes.

  However, the email screenshot in my initial statement, from 4-3 to 4-5, can prove that I asked you why you showed limited availability for 2b2b private when you had none available. You didnt deny this and asked me to change my preference. But no matter what my third preference is, I paid the fees because your system showed limited availability for 2b2b private, not waitlist. You should update your system immediately when you no longer have 2b2b private units, like other floor plans. The 2b2b private option was presented on your website as limited availability when I paid, not waitlist.

  I dont care about your policy regarding non-refundable fees; we follow your policy assuming we are at fault. However, in this case, it is your fault. Therefore, you should return the money due to your misleading information.

  
  
  Regards,
  
  *********************

  Business response

  05/28/2024

  At the time of your application, we still had spaces available for you to sign. We cannot guarantee a floor plan, especially when it has limited availability, and you agreed to the nonrefundable fees when you submitted your application.Despite not getting your first choice in floorplan, you still could have signed a lease for any available floorplan.

  
  Regarding your concerns about the screenshot, I understand your doubts, but I assure you that the information provided is accurate and has not been altered. Our system is designed to reflect real-time availability as accurately as possible. The message about "limited availability" does indicate high demand, and unfortunately, this can lead to rapid changes in availability that *** not be immediately reflected.

  
  You mentioned that our system updated slower than in real circumstances, leading to confusion and frustration. We regret any misunderstanding this *** have caused. It's important to note that the availability of floor plans can fluctuate quickly due to high demand, and while our system aims to be as current as possible,there can be brief lags.

  
  We understand that this was a significant factor in your decision to apply, however this is why we ask applicants to select more than one option especially when floorplans are listed for limited availability. Our intent was never to mislead, and we strive to provide accurate information at all times.

  
  We understand your frustration regarding the nonrefundable fees. Our policy is in place to manage the high volume of applications and ensure fairness to all applicants.

  Customer response

  05/28/2024

  Complaint: 21601959
  
  I am rejecting this response because:
  

  "Limited availability" does means you have that kind of floor plans, otherwise you would say "waitlist". You said you have but you don't that is your problem. I agree it is nonrefundable only under the circumstance that I notice you have 2b2b private and I can make sure I can live in one of my preferences. But you didn't have available 2b2b private rooms and you said you have in your system to fraud people to pay for application fee, so that you can assign your rest and unwelcome floor plans to students. No matter what you are saying, I still doubt the reliability of the screenshot you uploaded. And you said you assure that the information provided is accurate and has not been altered, I am also going to say the picture that I upload is real.

  I dont care about your policy regarding non-refundable fees; we follow your policy assuming we are at fault. However, in this case, it is your fault. Therefore, you should return the money due to your misleading information.
  
  Regards,
  
  *********************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear BBB: I am a 60 year old member of the 515 community. I have lived here for four years. I have Autism Spectrum Disorder. I feel comfortable living with younger folks.I have run into an issue with the current administration which I cannot resolve. We are managed by *********************. I receive Section 8. I have been approved since November 2023. I have received a voucher. The hold up at this point is having American Campus Communities (The 515 building) sign a contract. The government HUD and Homes for Good in ****** have all approved this amount and my renter qualification but I simply cannot get ********************* or *************************** to sign my contract.I have never seen this kind of stonewalling occur since November and more recently February 2024. When I ask at the front office if someone can please call, there is no response. When I email, there is no response.I have begun to experience extreme anxiety and debilitating depression regarding this matter.Can you please help?

  Business response

  05/30/2024

  Hi there, we have signed the contract referenced in this complaint, and we provided the additional requested documents in April ********************************************************************************************************** advance of this complaint and returned to Homes for Good. Additionally, we have received payment from Homes for Good and have been under the impression that this was resolved. If any additional documentation is needed, we are unaware of the need and will need the resident to contact management for further assistance.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is in regard to Callaway Villas student apartments in College Station TX. My daughter is attending TAMU and I am the guarantor on her lease. My daughter is distraught over a non-working dishwasher in her apartment that she shares with 3 roommates. There have been a total of 6 maintenance requests put in for the dishwasher, and the unit is still not working as of the submission of this complaint. American Campus communities is violating the lease agreement by not providing a working dishwasher. I pay $900+ a month for rent and my daughter does all her cooking in the apartment to save money. The dishwasher problem started in January 2024 when water was leaking from underneath the unit during every cycle. The leaking water was remedied, but several other problems have developed with the dishwasher and now the unit will not operate at all. This negligence of Callaway Villas and American Campus Communities is causing unneeded stress on a busy college student.

  Business response

  04/02/2024

  Good morning - 

  *************** on behalf of Callaway Villas regarding complaint #********.  As soon as we received notification that there were ongoing issues with the dishwasher, a new dishwasher was ordered.  The new unit should arrive today 4/2 or tomorrow 4/3, and we will **************** as soon as we receive it.  I have spoken to ****************** and made him aware that a new dishwasher will be installed in his daughters unit as well.

  If there are any further questions, please let me know.

  Thank you!

  Customer response

  04/02/2024

  Better Business Bureau:
  
  I was contacted in person by management at Callaway Villas in College Station. A new dishwasher will be installed at the apartment this week.

  I am fully satisfied with their response to complaint ID ********. 

  Regards,
  
  *****************************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Was just called A Racial Name by someone named ****** who represents customer service. She needs to be fired!

  Business response

  03/28/2024

  American Campus Communities takes your complaint very seriously and we assure you we will investigate and handle accordingly.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩