ComplaintsforCV Linens

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased some table covers, overlays and chair covers and chair ties. When we began to set up for the event we only had 8 of the overlays with a gold and burgundy missing. We also was missing half of the chair ties. 12 gold and 12 burgundy ties were missing.

  Business response

  04/04/2023

  Good Afternoon. I are sorry to hear that you did not receive a complete order. I was able to have my Resolutions Team review your order and concerns regarding not receiving your full complete order. I am happy to see that they were able to contact you regarding the missing items that you did not receive and create a replacement for you. If you have any further questions please feel free to contact us directly at ************. Thank you and have a wonderful day. 

  Customer response

  04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  01/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered Table Covers, Chair Covers and and chair sashes for a party that was going to take place soon. I received my order/packages, but unfortunately they were damaged/open. I had most of the items missing. I reported to the merchant/business CV Linens they wanted me to send them pictures of the boxes and items I received which I did. They told me that the resolutions team will have to look into this claim before providing a resolution. Once they receive the images of the boxes that I received and the items that I received they would then follow up with a resolution. I asked for a refund and they said they would make a notation on the claim that I would prefer a refund but the resolutions team will be the one to provide me with the final resolution. Which they told me that they looked at security cameras and seen that everything was packaged. Then they wanted to file a *** damaged claim. The thing is that I got rid of the damaged packages/boxes and neatly stored what I received in a storage bin. I couldnt provide the damaged boxes. But I had already sent them proof of what I received and proof of the damaged packages/boxes and even then they didnt want to refund me my money. Its so upsetting because I opened a claim with my credit card bank I used and they werent any help either. I would really appreciate if they could please give me a refund for the items that were missing.

  Business response

  02/09/2022

  Good Afternoon ******,
  I do apologize for the late response as I was doing some research into the customers complaint. The customer's order was placed on October 15, 2021 and the order (4 packages) was shipped on October 19, 2021. The order was delivered on October 25, 2021 to the specified shipping address on the order.
  Then on October 27, 2021 to notify us that she had received her order and was missing half her items and that her boxes arrived damaged. We offered to open a damage claim with *** and requested images of the boxes that she received so that we may view the boxes that she received. We also sent a request to our Loss Prevention Team to review the security footage from when the customers order was packed for shipment to be sure that all items were packaged. We relayed to the customer that once we received her images and our Loss Prevention Team reviewed the security footage we would speak with our ********************** to see what resolution we would be able to offer.
  On November 1, 2021 we contacted the customer to inform her that our Loss Prevention Team was able to confirm that all items were indeed shipped. We also relayed that *** was closing the investigation as positive all items were delivered due to not being able to contact or reach the customer to review her packages that were received due to the images not showing any type of damage (such as rips, tears or holes) in the packages. We went ahead and offered the customer a replacement order for the items that she stated was missing so that she may receive before her event but the customer declined any replacement.
  All communication with the customer was done via email as her phone number on her order stated it was disconnected. On December 15, 2021 we received a chargeback (credit card dispute) in the amount of $526.28. We sent all information necessary for the dispute as requested from the customers bank. If there are any further questions or concerns please let us know. Thank you and have a great day.
  Best Regards, 
  CV Linens | 2300 *********************************************************************, 78728 
  T ************** F *************
  E ******************************* W www.cvlinens.com

  Customer response

  02/11/2022

  Complaint: 16677402
  
  I am rejecting this response because: Why do the boxes have to have holes. When I received the boxes they were opened like they had been tampered with or the *** delivery guys did not know how to carefully manage the boxes. All I know is that I DID NOT RECEIVE ALL OF MY MERCHANDISE I ORDERED. Its really unfair that I have to pay for something I did Not receive. I have submitted pictures of the boxes and the Items I received. The proof is there what else do they want. I would really appreciate a refund/money back for the items I did not receive.
  
  Regards,
  
  Lludid **********

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