Business ProfileforAlex R. Hernandez Jr. PLLC
Current Alerts For This Business
Based on BBB files, Alex R. Hernandez Jr. PLLC has a pattern of complaints alleging refund and customer service issues.
Specifically, consumers allege a lack of communication and services provided in regards to their cases after payment of a specific retainer fee. Furthermore, consumers allege they have difficulties receiving a refund of their retainer fee.
BBB has contacted Alex R. Hernandez Jr. PLLC regarding its complaints and in response Alex R. Hernandez Jr. PLLC states clients have two complimentary no-cost legal consultations prior to being sent an engagement proposal explaining how their retainer system works and that the initial retainer is non-refundable.
Alex R. Hernandez Jr. PLLC's response to BBB's pattern of complaint concerns state they have implemented adding attorneys in their firm to respond faster to clients. They have also moved in the last five months from outsourcing their customer call center to hiring 11 internal full-time customer response agents.
To accelerate customer responsiveness Alex R. Hernandez Jr. PLLC stated they have overhauled their call system to transfer customer calls directly to their attorney handling their case.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 100 Congress Ave Ste 2000, Austin, TX 78701-2745
- BBB File Opened:
- 10/15/2015
- Years in Business:
- 19
- Business Started:
- 6/13/2005
- Business Started Locally:
- 6/13/2005
- Business Incorporated:
- 6/13/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- The Law Offices of Alex R. Hernandez Jr.
- ARH Consulting
- Alex R. Hernandez, Jr., Attorney
- Business Management
- Mr. Alex R Hernandez Jr., Attorney
- Contact Information
Principal
- Mr. Alex R Hernandez Jr., Attorney
Customer Contact
- Mr. Alex R Hernandez Jr., Attorney
- Additional Contact Information
Fax Numbers
- (361) 232-4975Primary Fax
Phone Numbers
- (888) 439-5298Other Phone
- (866) 634-1092Other Phone
- (361) 232-4975
Customer Complaints
65 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
35 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Heather F
09/24/2023
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