Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          FloSports Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • FloSports Inc.

              301 Congress Ave Austin, TX 78701-2961

            • FloSports Inc.

              979 Springdale Rd Ste 120 Austin, TX 78702-3764

            Customer ReviewsFloSports Inc.

            Live Streaming
            Multi Location Business
            View Business profile
            View Business profile

            10 word minimum.

            You can use up to 2000 characters

            Provide Your Information to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

            All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

            This is automatically determined using your first name and first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            307 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating

            • Robert M

              07/12/2024

              Something needs to be done about FloSports immediately, and I mean in the legal sense. In this day and age a business like this should not be allowed to operate in the ***. There is no question they are shady and use many different tactics to attempt to steal money from unsuspecting subscribers. I only subscribe to them for four months of the year solely for the lacrosse season. Every single time I've canceled my subscription the past 3 years when the lacrosse season had ended, they would start charging my card again. This is after I received a cancellation confirmation email back from them. One year they had charged me for 4 months before I noticed it. When you contact them about it, they like to play games by using many different agents who all ask the same questions that I had already answered in a previous email with another agent. My guess is they are hoping you just give up so they get to keep your money that they certainly don't deserve. That said, I was able to get refunded as I always keep the cancellation confirmation email they send, but It shouldn't happen in the first place and I shouldn't have to jump through hoops to get my money back, I have more important things to do. I really don't want a corporate scripted response to my complaint. Just be better and stop deliberately trying to steal from the hard working people who put their trust in you by subscribing to your service.

            • Lyn H

              06/10/2024

              They market a price of $150 to Canadians, but do not mention anywhere in their advertising or at the time of checkout that this is US funds. It's fine to operate in the dollar of your country, but not revealing that at checkout is FRAUD.

              FloSports Inc. Response

              07/01/2024

              Hello, 

              Thank you for taking the time to share your experience.

              We apologize for any confusion and are happy to reach out to you to discuss your subscription and the pricing associated with it. 

              Please be on the lookout for some communication from us directly.

              We look forward to speaking with you.

              Have a great day!

            • Rodney G

              06/09/2024

              HAS BEEN A NIGHTMARE SINCE PURCHASE.1st - Video quality is horrible, lag and buffering throughout, Commercials play great YAY.2nd - Horrible site navigation just trying to find a video is painful, ** the commercial content on the site loads FAST unlike the actual content your searching for.3rd - Overall production value is not even close, bad camera angles, shot through fencing, low angles where you can barely see the track action, camera jumping, constant from one camera to another, audio quality is poor at best, unless you are watching a video from a major track like ****** or ***** oil, you like commercials they are awesome. AND LOUD the audio levels between video and commercial is so huge you might pop a speaker if you do NOT lower the volume between streaming race and when the commercials start.4th - NO way to get refunded for purchasing a bad product.Summary - After purchasing and getting a horrible product that is way over sold as quality racing streaming service, i did research, should have done this first right.Discovered the following- NO need to subscribe just go to ******* and even there no need to watch the video as they show winner of the race right in the thumbnail for the video and tell you in the title all you need to know ... fast results absolutly no need to watch the streamed content suffer through the lag, buffering, vulgar language from reporters and race announcers, and if you expect the announcing to remotely match what your seeing on screen yeah that will not match up as well.Conclusion - DO NOT WASTE YOUR MONEY on this service as you will NOT get anything for your investment you cannot get for FREE on *******.

              FloSports Inc. Response

              07/01/2024

              Hello, 

              Thank you for taking the time to share you experience.

              Upon further review I see that you have shared with us your experience directly, and we have forwarded your input and concerns to the proper teams internally.

              We do apologize for your experience and are continuing to make FloSports the essential destination for our sports.

              Please continue to provide feedback and share your thoughts as we hope improve upon your perception and grow to meet your expectations.

              Have a great day!

            • Robin K

              05/13/2024

              This company is seriously the worst. Paid for a subscription and was never able to watch a single game. Have been trying to cancel since February and they are still charging me. "Can't find my account" " Can't match the email address" They will not call you to talk about it or try to help in anyway. A response from someone different each time. I ended up having to cancel my debit card which has other LEGITIMATE recurring drafts. So THANKS for that. I finally got through to a person by selecting the wrong prompt just to get a person on the phone. (checked techincal support vs billing) and got someone who was very kind and said he's going to refund me. We'll see. I

              FloSports Inc. Response

              07/01/2024

              Hello, 

              Thank you for taking the time to share your experience.

              After reviewing your case, I see that we have the opportunity to learn from the interaction and adjust to ensure a better experience across the board.

              We apologize for the delay in resolving the issue and appreciate your patience as we worked through the situation.

              Please feel free to reach out to us at any time for any additional questions or concerns.

              Have a great day!

            • Doug C

              05/05/2024

              Flosports does not have a phone number.Nor do they answer their emails.Do not do business with flosports you will regret it.

              FloSports Inc. Response

              05/13/2024

              Hello ****, 

              Thank you for reaching out to us and informing us of your experience.

              After further review, we can see that our last recorded record of communication with you was February '24 at which we responded to your concern with no response back from you. 

              We understand that difficulties may occur and we are happy to reach back out to you and provide any additional assistance you may need. Please be on the lookout for our message.

              We look forward to speaking with you soon.

              Have a great day!

            • Patrick S

              04/25/2024

              I signed up to watch my daughter swim in her NCAA final meet of the season. I had to sign up with FLOSports. I downloaded the app. I signed up for one month. There was no information that said the subscription would automatically renew. I used my Apple pay and did not realize that subscription kept going. There are no live people to contact. This company is a scam for parents and families who want to see their children compete.

              FloSports Inc. Response

              05/13/2024

              Hello *******, 

              Thank you for taking the time to tell us about your experience.

              We apologize for any confusion that *** have occurred and are happy to provide any additional information regarding our Terms of Service.

              We want to remind you that if you wish to cancel your subscription, you will need to cancel through the subscriptions associated with your Apple ID. 

              We hope this information helps. Feel free to reach out to our Customer Support team with any additional questions or concerns.

              Have a great day!

            • Mich F

              04/10/2024

              Based on the information on their website and promotions FloSports implied they were covering certain cycling races they did not have the rights for in the **. The website has been updated since (though it is still not immediately clear) but at that time I signed up it looked like the races I wanted would be covered. Found out day of a big one they were not. Fortunately only bought a month which I cancelled a week and one covered race in. Asked for a prorated refund of my $30 -FloSports said no. False advertising and an unwillingness to work with disgruntled customers - not a good company.

              FloSports Inc. Response

              05/13/2024

              Hello, 

              Thank you for taking the time to tell us about your experience.

              One of our customer support agents took a look at your case and has reached out to you directly with an update.

              Please review you email and respond back to us with any additional questions or concern you may have.

              We look forward to hearing from you.

              Have a great day!

            • Andrew G

              03/31/2024

              I would call them criminal. I cancelled my subscription over a week prior to renewal, and they renewed it anyway. They won't cancel and refund my money, The unauthorized withdraw ******** my bank account and now I won't be able to make rent. Thieves is all they are. Additionally, the service is overpriced and poor quality

              FloSports Inc. Response

              04/04/2024

              Hi ******, 

              We are so sorry about your negative experience with us. We reviewed your case and see that we could have explained things more clearly and handled this in better way for you. It looks like our team was able to issue a full refund for you within 24 hours of you contacting us, but there is room for improvement and we will review this with the team. Thank you for sharing this with us.

            • Charles W

              03/22/2024

              Flosports Support is awesome. Had a real issue when I changed email addresses. To us a while but ***** figured it out and I'm up and running.

              FloSports Inc. Response

              04/02/2024

              Hello!

              We are happy to hear that we were able to assist you.

              We'll be sure to inform our agent of the impact they have made.

              Feel free to reach out to us with any additional questions or concerns you may have in the future.

              Have a great day!

            • HR S

              03/12/2024

              Star rating below zero! But I had to choose one. Scammed!! They are experts at it! There are so many reviews about these people scamming others for money. I was scammed too! Read the reviews about flosports taking money from people without their knowledge. This would benefit some with a class action law suit considering the people they've scammed over the years! If you cancel the day of renewal they act like they gave no way of refunding your money. What a joke!

              FloSports Inc. Response

              03/22/2024

              Hello,

              Thank you for taking the time to share your experience with us. Firstly, we want to apologize for the level of service you received, we strive to be exceptional and it seems we may have dropped the ball here.

              Upon further review of your case, we see multiple opportunities for us to have quickly rectified the situation. Unfortunately, that was not done in a matter that is representative of our core values.

              Since your last interaction with us, your subscription has been cancelled at your request and a full refund has been initiated.

              Although the desire would have been to get this right the first time, our team sees this as a learning opportunity to ensure that this does not occur again.

              Know that we are here and happy to assist you in any way or provide any additional insight regarding this case.

              Thank you for your patience.

            Customer Review Rating

            2.79/5

            Average of 307 Customer Reviews

            Contact Information

            301 Congress Ave

            Austin, TX 78701-2961

            Visit Website
            (844) 278-1870

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.