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Find a Location

Midas has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Midas

      10204 Lake Creek Pkwy Austin, TX 78729-1709

    Business ProfileforMidas

    Lube Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10204 Lake Creek Pkwy, Austin, TX 78729-1709
    BBB File Opened:
    1/11/2023
    Business Management
    • Owner Manager, Owner/Manager
    Contact Information

    Customer Contact

    • Owner Manager, Owner/Manager

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    My fiancee and I went to fix our breaks and assignment. Midas said it was the breaks and axle, and that it could break while they were fixing it. We asked for a quote but they said theyd tell us later. They later came out and said it broke while they were fixing it, but they'd fix it. We asked for a quote, but they just shrugged it off multiple times.Midas then told us they had financing options. We asked how much it would cost and they told us it was about $2000. We asked for details on the work, and they said they couldnt tell until they finished. They told us financing was in-house, no interest, over 24 months. I applied for financing and it didnt go through. They sent a second link, and that was approved. Midas fixed the car.We asked for an invoice and they said they couldn't give us the full price, of the work done. We left figuring we could use are credit card, but $2000 interest fee over 4 months was better.A few weeks later we got an email for $3,222, at 119% interest rate, interest free for only 90 days. We called Midas to complain, once again asking for a quote but was rudely dismissed. We got another email from another bank for $3746.61, at 119% interest rate, interest free for only 90 days. This means we would pay $10,373.04 for the 2nd loan. Apparently, the loan that was not approved was approved and used to charge us. We opened a complaint and 2 months later got a quote from an investigator who promised to check the audio/video feed. Then he stopped responding to us. We called the investigator and surprise, the actual person who deceived us picked up. He rudely dismissed us again. The investigator was a scam too.If we had been told the amount, or the interest rate, or that it could have been only for a limited period of time, we would have had the opportunity to decide if we wanted to fix it, if we wanted to fix it at Midas, if we wanted to get a 2nd opinion, or if we wanted to pay immediately with a credit card.Car still shakes today.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Logesh R

    1 star

    07/02/2024

    I went for oil change ( 1/4/2024) and they said the timing belt looks cracked and needs to be replaced. And i asked how much does it going to cost for the replacement and they said its 110$. but final bill they gave for 340$. I looked for quote around and even ********* said it cost 180$ including labor. Am looking for refund . I also filed a complaint with midas customer service but i didnt get any update after that.

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